Regional Manager, Community Onboarding

Hotwire Communications Ltd; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Job summary

Hotwire Communications Ltd is seeking a Region Manager, Community Onboarding to lead the team responsible for end-to-end delivery of new residential construction projects in the market. You will oversee onboarding, coordinate with On-Site Operations, Construction and Sales teams, and ensure a high-quality, on-time handoff to the regional operations team.

The role requires strong leadership, extensive experience supervising teams, proficiency in Excel and Salesforce, and the ability to travel up

Qualifications

• Bachelor’s degree preferably in project management or business.
• Minimum of 5 years of supervisory or managerial experience in telecommunications or related technical field.
• Expert in Microsoft Excel and previous use of Salesforce.com
• Excellent leadership and interpersonal skills.
• Three years overseeing Concierge-level Customer Service and sales experience is preferred
• Industry-related experience preferred

Responsibilities

• Develop and maintain relationships with key stakeholders in assigned communities and division offices where communities are being developed and across internal business units to successfully deliver communities.
• Educate division level partners and community homeowners about the onboarding process and our suite of technology products.
• Maintain constant and ongoing communication regarding community status with project stakeholders.
• Manage team to ensure the launch process progresses according to plan and the property receives the "white glove" experience from project kick-off to successful handoff to our regional operations team.
• Lead team to maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel. Engage in and immediately respond to customers or builder/develop staff that needs immediate intervention, escalated to leadership accordingly.
• Track project tasks utilizing Site Tracker, Sales Force and/or specified tools to ensure all milestones are met and to identify any risk points requiring escalation.
• Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.
• Prepare meaningful daily/weekly project status and executive reports.
• Ensure COM’s team is able to obtain a qualitative list of units (homeowner names and/or addresses) and provide all relevant information to internal teams to ensure accurate account set up and billing is aligned with the contract.
• Assist COM where needed to coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams.
• Participate in developmental training, certifications, and increased proficiencies of team.
• Must be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 60% as required by business needs.
• Other duties as assigned by Supervisor.

Skills

Supervisory experience

Microsoft Excel

Salesforce.com

Leadership

Interpersonal skills

Customer Service

Sales experience

Industry experience

Education

Bachelor’s degree in project management or business

Job description

The Region Manager, Community Onboarding is responsible for leading the team of Community Onboarding Managers within their market, end-to-end oversight, and on-time delivery of new residential construction projects.

Responsibilities

• Develop and maintain relationships with key stakeholders in assigned communities and division offices where communities are being developed and across internal business units to successfully deliver communities.
• Educate division level partners and community homeowners about the onboarding process and our suite of technology products.
• Maintain constant and ongoing communication regarding community status with project stakeholders.
• Manage team to ensure the launch process progresses according to plan and the property receives the "white glove" experience from project kick-off to successful handoff to our regional operations team.
• Lead team to maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel. Engage in and immediately respond to customers or builder/develop staff that needs immediate intervention, escalated to leadership accordingly.
• Track project tasks utilizing Site Tracker, Sales Force and/or specified tools to ensure all milestones are met and to identify any risk points requiring escalation.
• Work cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.
• Prepare meaningful daily/weekly project status and executive reports.
• Ensure COM’s team is able to obtain a qualitative list of units (homeowner names and/or addresses) and provide all relevant information to internal teams to ensure accurate account set up and billing is aligned with the contract.
• Assist COM where needed to coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams.
• Participate in developmental training, certifications, and increased proficiencies of team.
• Must be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 60% as required by business needs.
• Other duties as assigned by Supervisor.

Minimum Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor’s degree preferably in project management or business
• Minimum of 5 years of supervisory or managerial experience in telecommunications or related technical field
• Expert in Microsoft Excel and previous use of Salesforce.com
• Excellent leadership and interpersonal skills.
• Three years overseeing Concierge-level Customer Service and sales experience is preferred
• Industry-related experience preferred

Benefits

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.