Where are the Hospitality SUPERHEROS!!!! Restaurant Supervisor!

Sage Hospitality Group; Charlotte (NC); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Employee discounts

Competitive pay

Job summary

Sage Hospitality Group is seeking a Restaurant Supervisor to lead a dynamic team and ensure exceptional guest experiences in Charlotte. You will oversee shifts, support the Restaurant Manager, and help maintain smooth daily operations in a bustling environment.

The role requires a positive attitude, strong communication, and flexibility to work evenings, weekends, and holidays. A focus on service excellence and team development is essential.

Qualifications

• Experience in restaurant life or leading a crew.
• Excellent communication and a positive attitude.
• Ability to stay calm during peak times.

Responsibilities

• Lead and motivate staff to deliver great guest experiences.
• Assist Restaurant Manager in daily operations and events.
• Monitor service standards and SOP adherence.
• Ensure clean, safe, and well-presented dining areas.
• Support training and growth of team members.
• Coordinate with management on goals and performance.

Skills

People management

Customer service

Communication

Food safety

Flexibility

Education

High school diploma or equivalent

Job description

Join Our Team as a Restaurant Supervisor!

Are you a natural leader with a passion for good food and great vibes? Do you love keeping things running smoothly and making sure everyone leaves with a smile? If so, we want YOU to be our next Restaurant Supervisor superstar!

What’s the Deal?

As our Restaurant Supervisor, you’ll be the boss of good times—supervising our fabulous team, ensuring every guest has an amazing experience, and keeping the restaurant running like clockwork. Think of yourself as the captain of our culinary ship!

Your Mission (aka Responsibilities)

• Lead and motivate our awesome staff
• Keep guests happy and coming back for more
• Make sure everything from dishes to decor is on point
• Handle customer questions, concerns, or just a good laugh
• Help your team grow and shine
• Keep things clean, safe, and fun
• Support the management team to hit our goals

What You Need to Bring to the Party

• Experience in restaurant life or leading a crew
• A positive attitude and great communication skills
• The ability to stay cool in the busiest moments
• Knowledge of food safety (because we love safe and tasty!)
• Flexibility to work evenings, weekends, and holidays (it’s a party, after all!)
• What’s in It for You?
• Competitive pay that says "we appreciate you"
• Opportunities to grow, learn, and level up
• A fun, friendly workplace where everyone’s a star
• Employee discounts (hello, delicious snacks!)

Ready to Jump In?

Come join us and make every day at the restaurant a celebration!

Assist Restaurant Manager in all phases of restaurant operations. Responsible for complete restaurant operation in absence of manager.

• Monitor servers, runners, and other restaurant associates and ensure adherence to all service standards and SOPs, including inspecting staff for correct, clean, complete uniform, clean polished shoes, name tag and general appearance standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor side-work duty completion.
• Maintain bank to SOP, keep it balanced and secure at all times.
• Read daily communication sheets from previous shift and prepare one for the following shift. Check for all personnel call offs and check floor plan for coverage.
• Check restaurant for cleanliness and set up. Check service stands and aisle areas. Check tables for cleanliness and proper set up.
• Communicate daily with restaurant manager with regard to special events, house counts, etc.
• Assist restaurant managers in conducting menu classes and taste panels.

Education/Formal Training

High school education or equivalent.

Experience

Experience required by position is from one to two full years of employment in a related position with this company or other organization(s).

Knowledge/Skills

• Requires advanced knowledge of the principles and practices within the food profession. This includes experiential knowledge required for management of people and/or complex problems and food and beverage management.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension for assisting with guest and associate matters. Interpreting instructions from superiors.
• Excellent vision required for seating guests, expediting food, cleaning equipment, reading floor plans, charts, and schedules.

Physical Demands

• Ability to lift, push, pull and carry tables, chairs, trays, plates, and chaffing dishes on a daily basis, 20 -40 lbs.
• Bending -Bend to pick up dropped items as needed. Bend to assist in serving food or getting supplies.
• No kneeling required.
• Mobility -95% of shift covering all areas of outlets supervising.
• Continuous standing to assist at hostess station -minimal stationary standing. Climbing stairs -varies by location.
• No driving required.

Environment

Inside 95% of work day. Temperatures can exceed 100 degrees if working at location with outside dining facilities and when assisting in kitchen