WHEELCHAIR AGENT

Paycom - ATS; Colorado Springs (CO); Hybrid; USD 21,000 - 23,000; Full time

Job summary

Paycom - ATS in Colorado Springs, CO is seeking a Passenger Service Attendant – Wheelchair Agent to transport passengers safely and provide essential assistance. The role requires answering questions, coordinating with dispatchers, and maintaining the wheelchair passenger workflow with attention to safety and customer service.

Applicants should be able to lift up to 75 pounds, pass drug and alcohol tests as required, and read/write English proficiently.

Qualifications

• Must be able to lift, push, and stand for extended periods.
• Ability to read, write, speak and follow verbal and written instructions in English.
• Must have reliable transportation and a valid phone number for contact.
• Must be able to pass a drug and alcohol test as required (DOT or Non-DOT).

Responsibilities

• Transport passengers safely to and from required locations while staying alert to potential hazards.
• Provide special assistance, information, and directions to passengers as needed to ensure positive relations.
• Project a friendly image when interacting with passengers, airlines staff and the public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair passengers.
• Comply with TSA checkpoint screening requirements and processes.
• Complete incident reports for accidents or unusual events while transporting passengers.
• Complete wheelchair logs to document pushes.
• Perform other duties as required.

Skills

Reliability & punctuality

Reliable transportation

Phone contact

English literacy

DOT testing compliance

Education

High School Diploma or GED

Job description

Job Details: Job Location: COLORADO SPRINGS, CO 80916, Salary Range: $15.16 - $15.16 Hourly, Job Title: Passenger Service Attendant – Wheelchair Agent

PRIMARY DUTIES AND RESPONSIBILITIES:

• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events while transporting passengers.
• Complete wheelchair logs to document “pushes.”
• Perform other duties as required.

PHYSICAL REQUIREMENTS:

• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75 pounds or more.

KNOWLEDGE, SKILLS, AND ABILITIES:

• If over 18 a High School Diploma, GED or equivalent may be required in some locations.
• Must have reliable transportation
• Must have a reliable telephone number for contact.
• Ability to read, write, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

REQUIRED TRAINING:

• Must complete any applicable Huntleigh and airline specific training as required.

APPEARANCE:

• Maintain a neat, well groomed, professional image at all times.
• Meet uniform standards as required
• No facial piercings
• No tattoos below the wrist or above the neck.