WHEELCHAIR AGENT

Huntleigh USA Corporation; Manchester (NH); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Paycom - ATS seeks a Passenger Service Attendant – Wheelchair Agent/cabin cleaner to assist airline passengers requiring wheelchair support and comfort. The role focuses on safe transport, information delivery, and maintaining a positive passenger experience.

This on-site position requires weekend work, reliable transportation, and the ability to pass drug and alcohol testing. Training will be provided for Huntleigh and airline-specific standards, with adherence to TSA procedures and safety

Qualifications

• Must be able to read, write, speak, and follow verbal and written instructions in English.
• High School Diploma, GED or equivalent may be required in some locations.
• Must have reliable transportation.
• Must have a reliable telephone number for contact.
• Ability to pass a drug and alcohol test as required (DOT or Non DOT).
• Must complete any applicable Huntleigh and airline specific training as required.

Responsibilities

• Transport passengers safely to and from required locations ensuring awareness of hazards.
• Provide special assistance, information, and directions to passengers as needed.
• Project a positive and friendly image when interacting with passengers, airlines, staff, and the public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with TSA checkpoint screening requirements and processes.
• Complete incident reports for accidents and unusual events while transporting passengers.
• Complete wheelchair logs to document pushes.
• Perform other duties as required.

Skills

Customer service

English proficiency

Communication skills

Observation alertness

Education

High School Diploma or GED

Job description

Job Details: Job Location: MANCHESTER, NH 03103, Job Title:\u00a0 Passenger Service Attendant – Wheelchair Agent/cabin cleaner

Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)\u00a0

FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law

Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

PRIMARY DUTIES AND RESPONSIBILITIES:

MUST BE ABLE TO WORK WEEKENDS!

• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events while transporting passengers.
• Complete wheelchair logs to document “pushes.”
• Perform other duties as required.

PHYSICAL REQUIREMENTS:

• MUST BE ABLE TO lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• MUST BE ABLE TO LIFT, CARRY, AND/OR HOLD 75 POUNDS OR MORE.

KNOWLEDGE, SKILLS, AND ABILITIES:

• If over 18 a High School Diploma, GED or equivalent may be required in some locations.
• Must have reliable transportation
• Must have a reliable telephone number for contact.
• Ability to read, write, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

REQUIRED TRAINING:

• Must complete any applicable Huntleigh and airline specific training as required.

APPEARANCE:

• Mantain a neat, well groomed, professional image at all times.
• Meet uniform standards as required
• No facial piercings
• No tattoos below the wrist or above the neck.

Qualifications: