WHEELCHAIR AGENT

Paycom - ATS; Manchester (NH); On-site; USD 37,250,000 - 44,083,000; Full time

Job summary

Paycom - ATS Manchester, NH is seeking a Passenger Service Attendant – Wheelchair Agent to assist airline passengers requiring wheelchair assistance. The role involves transporting passengers, providing information, and coordinating with dispatchers to support efficient operations.

Applicants must have a high school education or equivalent, reliable transportation, and the ability to pass drug and alcohol testing.

Qualifications

• Ability to read, write, speak and follow verbal and written instructions in English.
• Must have reliable transportation.
• Must pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing.

Responsibilities

• Transport passengers safely to and from required locations, remaining alert to hazards.
• Provide special assistance, general information, and directions to passengers.
• Project a positive and friendly image when interacting with passengers and staff.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair passengers.
• Comply with TSA checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events during transport.
• Complete wheelchair logs to document pushes.
• Perform other duties as required.

Skills

English proficiency

Customer service

Coordination with staff

Education

High School Diploma or GED

Job description

Job Details: Job Location: MANCHESTER, NH 03103, Salary Range: $13.00 Hourly, Job Title: Passenger Service Attendant – Wheelchair Agent

Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)

FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law

Position Objective: To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.


• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.


• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.


• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.


• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.


• Complete incident reports for accidents and out of the ordinary events while transporting passengers.


• Complete wheelchair logs to document “pushes.”


• Perform other duties as required.

PHYSICAL REQUIREMENTS:

• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.


• Must be able to lift, carry, and/or hold 75 pounds or more.

KNOWLEDGE, SKILLS, AND ABILITIES:

• If over 18 a High School Diploma, GED or equivalent may be required in some locations.


• Must have reliable transportation


• Must have a reliable telephone number for contact.


• Ability to read, write, speak, and follow verbal and written instructions in English.


• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

REQUIRED TRAINING:

• Must complete any applicable Huntleigh and airline specific training as required.

APPEARANCE:

• Maintain a neat, well groomed, professional image at all times.


• Meet uniform standards as required


• No facial piercings


• No tattoos below the wrist or above the neck.

Qualifications: