WHEELCHAIR AGENT

Paycom - ATS; Kansas City (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Paycom - ATS seeks a Passenger Service Attendant – Wheelchair Agent/cabin cleaner to assist airline passengers needing wheelchair support and to help maintain safe, comfortable travel experiences at Kansas City locations. Duties include guiding passengers, coordinating with dispatch and gate agents, and adhering to TSA procedures.

The role requires reliability, ability to read/write English, and compliance with drug testing rules.

Qualifications

• Must be able to read, write, and follow verbal and written instructions in English.
• Must pass a drug and alcohol test as required (DOT or Non-DOT) and submit to random testing.
• Reliable transportation and a reliable phone number for contact.

Responsibilities

• Transport passengers safely to and from required locations while staying alert to hazards.
• Provide special assistance, information, and directions to passengers as needed.
• Project a positive and friendly image when interacting with passengers, airlines, staff, and the public.
• Coordinate with dispatcher for assignments and with gate agents regarding wheelchair passengers.
• Comply with TSA checkpoint screening requirements and processes.
• Complete incident reports for accidents and unusual events while transporting passengers.
• Maintain wheelchair logs to document pushes and activities.
• Perform other duties as required.

Job description

Job Details: Job Location: KANSAS CITY MO - KANSAS CITY, MO, Salary Range: Undisclosed, Job Title: Passenger Service Attendant – Wheelchair Agent/cabin cleaner

Reports To: Supervisor/Manager/Dispatcher (varies by operational size of location)

FLSA Status: Non-Exempt, eligible for overtime as governed by federal and/or state law

Position Objective:

To fulfill the passenger services obligation for airline passengers who require a wheelchair either by necessity or for comfort.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Transport passengers safely to and from required locations remaining alert to potential hazards which may cause an accident.
• Provide special assistance, general information, and directions to passengers as necessary in order to provide positive passenger relations.
• Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public.
• Coordinate with dispatcher for assignments and gate agents regarding wheelchair assisted passengers.
• Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes.
• Complete incident reports for accidents and out of the ordinary events while transporting passengers.
• Complete wheelchair logs to document “pushes.”
• Perform other duties as required.

PHYSICAL REQUIREMENTS:

• Must be able to lift, squat, stoop, push, stand, and bend throughout the course of a shift.
• Must be able to lift, carry, and/or hold 75 pounds or more.

KNOWLEDGE, SKILLS, AND ABILITIES:

• If over 18 a High School Diploma, GED or equivalent may be required in some locations.
• Must have reliable transportation
• Must have a reliable telephone number for contact.
• Ability to read, write, speak, and follow verbal and written instructions in English.
• Must be able to pass a drug and alcohol test as required (DOT or Non DOT) and submit to random testing requirements.

REQUIRED TRAINING:

• Must complete any applicable Huntleigh and airline specific training as required.

APPEARANCE:

• Maintain a neat, well groomed, professional image at all times.
• Meet uniform standards as required
• No facial piercings
• No tattoos below the wrist or above the neck.