WHEAP Program Supervisor: Lead Emergency & Compliance

United Migrant Opportunity Services; Milwaukee (WI); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Paid time off

14 holidays annually

Health insurance

HSA/FSA options

401(k) employer contributions

Job summary

United Migrant Opportunity Services (UMOS) in Milwaukee, WI seeks a WHEAP Supervisor to manage emergency energy assistance operations and ensure compliance with state and federal guidelines. The role oversees budgets, staff, and outreach across Kenosha and Milwaukee counties, supporting families in need.

The position requires a Bachelor’s degree with 2+ years in related fields (or 5–7 years in WHEAP/LHEAP), strong computer skills, and a flexible schedule including evenings as needed.

Qualifications

• Bachelor’s degree and 2 years’ experience in a related field; or an associate degree and at least 2 years' experience with the WHEAP or LHEAP programs; or 5-7 years of experience working directly within the WHEAP or LHEAP programs.
• Demonstrated computer skills; proficient in Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation, valid Wisconsin driver’s license and state minimum car insurance.
• Ability to work a flexible schedule (Milwaukee & Kenosha Locations).

Responsibilities

• Implement guidelines for emergency and proactive components of Energy Crisis for Kenosha County.
• Serve as back-up UMOS contact for Kenosha County and the State funding sources.
• Ensure compliance with state and federal guidelines including Public Service Commission regulations.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Assist with program monitoring, evaluation, and audits.
• Develop and maintain relationships with community agencies and state programs.
• Monitor budgets and expenditures with the Director and Accounting Dept.
• Implement and monitor SOPs for the WHEAP program.
• Maintain a fraud prevention unit and referral mechanism.
• Prepare required internal and funding source reports monthly.
• Conduct W-2 food stamp, child support and social security verifications.
• Provide balances to accounts upon address changes or vendor changes.
• Develop a network of alternative service providers for ineligible participants.
• Supervise staff and provide training in program delivery.
• Data entry of applications and support staff processing of crisis applications.
• Prevent utility disconnects and freeze-out situations.
• Be available 24 hours a day to address emergencies or client needs.
• Attend meetings and planning sessions; perform other duties as assigned.

Education

Bachelor’s degree

Associate degree

5-7 years WHEAP/LHEAP experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

United Migrant Opportunity Services (UMOS) in Milwaukee, WI seeks a WHEAP Supervisor to manage emergency energy assistance operations and ensure compliance with state and federal guidelines. The role oversees budgets, staff, and outreach across Kenosha and Milwaukee counties, supporting families in need.

The position requires a Bachelor’s degree with 2+ years in related fields (or 5–7 years in WHEAP/LHEAP), strong computer skills, and a flexible schedule including evenings as needed.