Supervisor -Wisconsin Home Energy Assistance Program (WHEAP) MILWAUKEE, WISCONSIN

United Migrant Opportunity Services; Milwaukee (WI); On-site; USD 45,000 - 56,000; Full time

Benefits offered by this job

Paid time off

14 holidays annually

Health insurance

HSA/FSA options

401(k) employer contributions

Job summary

United Migrant Opportunity Services (UMOS) in Milwaukee, WI seeks a WHEAP Supervisor to manage emergency energy assistance operations and ensure compliance with state and federal guidelines. The role oversees budgets, staff, and outreach across Kenosha and Milwaukee counties, supporting families in need.

The position requires a Bachelor’s degree with 2+ years in related fields (or 5–7 years in WHEAP/LHEAP), strong computer skills, and a flexible schedule including evenings as needed.

Qualifications

• Bachelor’s degree and 2 years’ experience in a related field; or an associate degree and at least 2 years' experience with the WHEAP or LHEAP programs; or 5-7 years of experience working directly within the WHEAP or LHEAP programs.
• Demonstrated computer skills; proficient in Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation, valid Wisconsin driver’s license and state minimum car insurance.
• Ability to work a flexible schedule (Milwaukee & Kenosha Locations).

Responsibilities

• Implement guidelines for emergency and proactive components of Energy Crisis for Kenosha County.
• Serve as back-up UMOS contact for Kenosha County and the State funding sources.
• Ensure compliance with state and federal guidelines including Public Service Commission regulations.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Assist with program monitoring, evaluation, and audits.
• Develop and maintain relationships with community agencies and state programs.
• Monitor budgets and expenditures with the Director and Accounting Dept.
• Implement and monitor SOPs for the WHEAP program.
• Maintain a fraud prevention unit and referral mechanism.
• Prepare required internal and funding source reports monthly.
• Conduct W-2 food stamp, child support and social security verifications.
• Provide balances to accounts upon address changes or vendor changes.
• Develop a network of alternative service providers for ineligible participants.
• Supervise staff and provide training in program delivery.
• Data entry of applications and support staff processing of crisis applications.
• Prevent utility disconnects and freeze-out situations.
• Be available 24 hours a day to address emergencies or client needs.
• Attend meetings and planning sessions; perform other duties as assigned.

Education

Bachelor’s degree

Associate degree

5-7 years WHEAP/LHEAP experience

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

Supervisor -Wisconsin Home Energy Assistance Program (WHEAP) MILWAUKEE, WISCONSIN

Job Category: Client services providers

Requisition Number: SUPER003086

• Posted : October 13, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Earn up to $3,000 in incentive pay during your first year of employment!

Are you a motivated, results-oriented candidate seeking to put your talents, skills, and experience to work as part of a mission-driven, customer-focused organization? If so, we invite you to join UMOS’ diverse and dedicated team of over 1,000 professionals making a positive difference across more than 60 offices in seven states. Whether you are passionate about facilitating early childhood development; providing training and career planning for a parent; aiding a farmworker in accessing basic needs and new opportunities; educating at-risk individuals in HIV prevention; or supporting those fleeing domestic violence or human trafficking, UMOS is the place where you can fulfill your passion for helping families, businesses, and communities build better futures.

Benefits:
To support its team members, UMOS offers highly competitive compensation as well as a benefits package including:

• Paid time off that will increase over your years of service
• 14 paid holidays annually, plus a floating holiday (if hired before June 1, 2025).
• A robust range of insurance covering health, dental, vision, life, short- and long-term disability, and accidental death & dismemberment
• The options to establish either a Health Savings Account or Flexible Spending Account, which can be used to cover deductibles, prescriptions, and other healthcare expenses
• A variety of support services to promote well-being through the employee assistance program
• Retirement plan options, including 401(k) and Roth IRA, allowing you to make pre-tax or after-tax contributions. For those participating in the 401(k) Retirement Plan, UMOS annually contributes at least 3% of employees’ eligible compensation.

WHEAP Supervisor Job Compensation:

• Starting $44,733.00 to $55,917.00 Exempt Per Year (Depending on Experience)

WHEAP Supervisor work Locations:

• Milwaukee, Wisconsin (primary location)

WHEAP Supervisor Job Responsibilities:

• Implement guidelines for emergency and pro-active components of Energy Crisis for Kenosha County.
• Serve as the back-up UMOS contact Kenosha County and the State of Wisconsin funding sources.
• Be responsible for compliance with all state and federal guidelines including the regulations of the Public Service Commission.
• Track refunds and reissuance of checks with the State of Wisconsin.
• Assist with program monitoring and evaluation, adherence to federal and state regulations and coordination with state and federal audits.
• Develop and maintain relationships with community agencies, other service providers and state programs.
• Monitor program budgets and expenditures in conjunction with the Director of Housing and Related Services and the UMOS Accounting Dept.
• Implement and monitor internal written standard operating procedures for the operation of the WHEAP program.
• Maintain a fraud prevention unit, including an assessment and referral mechanism.
• Assist with preparation of all required internal and funding source reports monthly for the WHEAP program.
• Conduct W-2 food stamp, child support and social security verifications.
• Be responsible for providing balances to the proper accounts in the event of a participant’s change of address, use of a different vendor, or termination of client status.
• Develop a network of alternative service providers for individuals who are not eligible for participation in the WHEAP program.
• Supervise program staff in a manner consistent with the UMOS Personnel Policies and Handbook.
• Provide staff training in all areas of program delivery.
• Ensure data entry of applications and provide assistance to staff in the processing of all crisis applications.
• Responsible for the prevention of utility disconnects and freeze-out situations.
• Be available 24 hours a day to address emergency situations, or program and client needs.
• Attend meetings, conferences, planning sessions, and other appointments; performs other duties as assigned

WHEAP Supervisor Job Qualifications:

• Bachelor’s degree and 2 years’ experience in a related field; or an associate degree and at least 2 years' experience with the WHEAP or LHEAP programs; or 5-7 years of experience working directly within the WHEAP or LHEAP programs.
• Demonstrated computer skills, Proficient in using Microsoft Excel, Word, Outlook, and Teams.
• Experience in supervision and program management.
• Reliable transportation, a valid Wisconsin driver’s license and state minimum car insurance.
• Ability to work a flexible schedule as described in the job duties (Milwaukee & Kenosha Locations).

Work Environment, Physical, and Sensory Demands:

Physical Demands:

• Employee is frequently required to stand, walk, sit, bend.
• Occasionally required to lift and /or move up to 20 lbs.
• Occasional travel may be required.
• Frequently exposed to moderate temperature generally encountered in a controlled temperature environment and outside setting.
• Noise level in this work is usually semi-moderate.

Tools & Equipment Used:

• Be able to scan documents and encrypt documents as necessary.
• Usage varies by position.

Additional Eligibility Requirements:

Employment with UMOS is contingent upon successful completion of a criminal background check prior to employment.

UMOS isan equal opportunity Affn?

Qualifications

Education

Required

Bachelors or better.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.