What is an Airline Customer Service Agent

Practical Adult Insights; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Practical Adult Insights in Madison, Wisconsin, is seeking an Airline Customer Service Agent to assist travelers with ticket purchases and flight inquiries. The agent will help with seating arrangements, special accommodations, and ensuring a pleasant travel experience.

The ideal candidate will have a high school diploma and prior customer-service experience is preferred. Strong communication and problem-solving skills are essential for this role.

Qualifications

• High school diploma or equivalent.
• Prior customer-service experience preferred; paid training available for candidates without experience.
• Strong communication and problem-solving skills.
• Typing proficiency.
• Patience and the ability to remain calm under pressure.

Responsibilities

• Assist customers with ticket purchases and flight information.
• Process seating requests, special meal arrangements, and upgrade requests.
• Help passengers with special needs, including handicapped travelers and children traveling without parents.
• Check passenger tickets and provide boarding assistance.
• Perform cabin security checks and make announcements as necessary.
• Handle luggage processing for passengers.
• Maintain courteous and professional service during all customer interactions.

Skills

Communication skills

Problem-solving skills

Typing proficiency

Education

High school diploma or equivalent

Job description

Airline Customer Service Agent

An airline customer service agent is responsible for assisting travelers with ticket purchases, flight inquiries, seating arrangements, special needs accommodations, and making the travel experience as pleasant as possible.

Responsibilities

• Assist customers with ticket purchases and flight information.
• Process seating requests, special meal arrangements, and upgrade requests.
• Help passengers with special needs, including handicapped travelers and children traveling without parents.
• Check passenger tickets, direct boarding procedures, and provide boarding assistance.
• Perform cabin security checks and make announcements as necessary.
• Handle luggage processing for passengers.
• Maintain courteous and professional service during all customer interactions.

Qualifications

• High school diploma or equivalent.
• Prior customer‑service experience preferred; paid training available for candidates without experience.
• Strong communication and problem‑solving skills.
• Typing proficiency.
• Patience and the ability to remain calm under pressure.