WFM Techno-Functional Architect – Forecasting & Scheduling

Hispanic Alliance for Career Enhancement; Boise (ID); On-site; USD 106,605 - 284,280; Full time

Job summary

CVS Health is seeking a seasoned Workforce Management techno-functional expert to design and deliver enterprise-grade scheduling and labor forecasting capabilities. You will own the end-to-end functional lifecycle from demand forecasting to staffing plans, partnering with stakeholders, product, engineering, and vendors.

The ideal candidate has hands-on experience configuring WFM platforms (Infor, UKG, Legion), strong forecasting knowledge, and the ability to translate business needs into

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts.
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.
• 3+ years' partnering with SaaS vendors to deliver business outcomes.
• 3+ years working in Agile environments with experience in change management and vendor negotiation.
• 3+ years demonstrating excellent communication and stakeholder leadership skills with the ability to drive decisions, manage competing priorities, and drive execution.
• 2+ years' experience demonstrating analytical problem-solving and decision-making skills with with a track record of delivering scalable solutions.
• 2+ years demonstrating a growth mindset while developing self and others.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency (e.g., how totals are validated, how exceptions/anomalies are handled, how what-if analysis is performed).
• Partner with engineering/technology leads to convert functional designs into configuration and build plans (configuration, custom extensions, reporting, automation, integrations).
• Own functional delivery; configuring and customizing vendor applications to meet business needs.
• Drive end-to-end lifecycle execution for enhancements, defects, and releases; maintain documentation in standard tracking tools.

Skills

WFM experience

Forecasting

Staffing

Scheduling

Stakeholder leadership

Communication

Agile

Vendor negotiation

Analytical problem-solving

Growth mindset

Education

Bachelor's degree

Job description

CVS Health is seeking a seasoned Workforce Management techno-functional expert to design and deliver enterprise-grade scheduling and labor forecasting capabilities. You will own the end-to-end functional lifecycle from demand forecasting to staffing plans, partnering with stakeholders, product, engineering, and vendors.

The ideal candidate has hands-on experience configuring WFM platforms (Infor, UKG, Legion), strong forecasting knowledge, and the ability to translate business needs into