WFM Systems Project Lead: Analytics & Dashboards

Dollar Tree Stores; Chesapeake (VA); On-site; USD 105,000 - 119,000; Full time

Benefits offered by this job

Health, Dental & Vision insurance

401k plan with matching contributions

Paid time off (PTO)

Paid holidays annually

Employee Stock Purchase Plan

Educational Assistance

PerkSpot access

Job summary

Dollar Tree Stores is seeking a WFM Systems Project Manager to oversee the administration, optimization, and strategic development of workforce management systems across the organization. You will forecast, schedule, and monitor staffing, ensuring technology supports business goals and drives operational efficiency.

The ideal candidate has deep knowledge of WFM platforms, strong analytical skills, and experience leading system implementations and upgrades.

Qualifications

• Bachelor's degree in business, Information Systems, Operations, or related field (or equivalent experience).
• 5+ years of experience in workforce management or contact center operations.
• 2+ years managing WFM systems or leading WFM technology initiatives.
• Proficiency in one or more WFM platforms (e.g., Legoin/Compass).
• Strong understanding of forecasting, scheduling, and real-time adherence. Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management skills. Preferred: Experience with integrations between WFM systems and HR Systems.
• Project management experience or certification (e.g., PMP, Agile).
• Knowledge of SQL, Excel, or BI tools (Power BI, Tableau).

Responsibilities

• Oversee the configuration, maintenance, and performance of WFM systems (e.g., Legion/Compass).
• Partner with internal teams (e.g., IT, Operations, HR) to align WFM systems with business needs.
• Lead implementation and upgrade projects for WFM technologies.
• Ensure data accuracy across forecasting, scheduling, real-time adherence (RTA), and reporting functions.
• Troubleshoot system issues and serve as the escalation point for WFM technology concerns.
• Design and deliver dashboards and reports for executive leadership and operations.
• Train WFM analysts and end-users on system functionality and best practices.
• Optimize system processes and recommend automation opportunities to improve productivity.
• Maintain system documentation, including configuration guides and SOPs.
• Ensure compliance with internal policies and external regulations (e.g., labor laws, data security).and group level.
• Serve as a training resource for other analysts and business partners.

Skills

WFM platforms

Forecasting & scheduling

SQL / Excel / BI

Project management (PMP/Agile)

Stakeholder management

Education

Bachelor's degree in business, Information Systems, Operations, or related field

Tools

Power BI

Tableau

Job description

Dollar Tree Stores is seeking a WFM Systems Project Manager to oversee the administration, optimization, and strategic development of workforce management systems across the organization. You will forecast, schedule, and monitor staffing, ensuring technology supports business goals and drives operational efficiency.

The ideal candidate has deep knowledge of WFM platforms, strong analytical skills, and experience leading system implementations and upgrades.