WFM Systems Analyst: Forecasting & Scheduling

Compagnie Financière Richemont SA; Grand Prairie (TX); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision programs

401(k) with employer match

Wellness reimbursement

Job summary

Richemont Americas seeks a Workforce Management Systems Analyst to oversee the implementation and optimization of WFM tools, forecasting, scheduling, and capacity planning for delivering luxury service.

The role ensures staffing aligns with service levels and budget, while monitoring KPIs and balancing efficiency with client experience. You will communicate performance variances and drive improvements across operations.

Qualifications

• Degree in Information Systems, Computer Science, Business Administration, or related field preferred
• Bachelor’s degree in business, analytics, or related field preferred
• Experience with WFM systems to deliver optimal scheduling, staffing, and employee experience

Responsibilities

• Maintain and optimize the workforce management system and support upgrades
• Configure WFM software to meet changing operational needs
• Lead meetings with stakeholders to communicate gaps, risks, and recommendations
• Manage capacity planning and labor models to ensure optimal staffing and scheduling
• Create ambassador schedules and ensure service levels, revenue goals, and budget parameters
• Analyze forecasts and variance reports; monitor historical volume data to improve planning
• Monitor real-time performance and execute intraday adjustments to meet service expectations

Skills

Analytical thinking

Communication skills

Forecasting

Scheduling

Stakeholder management

Education

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or related field

Tools

Calabrio

UKG

Reflexis

Quinxy

Job description

Richemont Americas seeks a Workforce Management Systems Analyst to oversee the implementation and optimization of WFM tools, forecasting, scheduling, and capacity planning for delivering luxury service.

The role ensures staffing aligns with service levels and budget, while monitoring KPIs and balancing efficiency with client experience. You will communicate performance variances and drive improvements across operations.