WFM Analyst — Forecasting, Scheduling & Analytics

SmartRecruiters, Inc.; Austin (TX); On-site; USD 33,000 - 59,000; Full time

Job summary

AbbVie, Allergy Aesthetics, is seeking a Workforce Management Analyst to drive forecasting, scheduling, and real-time management for multiple markets. You will partner with leadership to implement processes, improve data integrity across WFM and CRM, and support staffing plans for a high‑quality customer experience.

You will analyze performance, build dashboards, and collaborate with cross‑functional teams to optimize capacity, headcount, and utilization while delivering actionable insights

Qualifications

• 2+ years of workforce planning/management experience.
• Proficient in MS Excel; experience with VBA, SQL, and MS Access.

Responsibilities

• Own long, mid, and short-term planning cycles—from forecasting to scheduling.
• Ensure data integrity within telephony, IVR, WFM, and CRM tools; report data and issues.

Skills

Forecasting

Data analysis

Communication

Time management

Education

Bachelor's degree in business or related field

Tools

Excel

VBA

SQL

MS Access

Nice inContact

Job description

AbbVie, Allergy Aesthetics, is seeking a Workforce Management Analyst to drive forecasting, scheduling, and real-time management for multiple markets. You will partner with leadership to implement processes, improve data integrity across WFM and CRM, and support staffing plans for a high‑quality customer experience.

You will analyze performance, build dashboards, and collaborate with cross‑functional teams to optimize capacity, headcount, and utilization while delivering actionable insights