WFM Solutions Architect: Forecasting & Scheduling

Colorado Psychiatric; Kansas City (MO); On-site; USD 107,000 - 284,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Paid time off

Retirement savings options

Job summary

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead design and delivery of scheduling and labor forecasting. You will partner with stakeholders, product, engineering, and vendors to own end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation.

You will drive discovery, design patterns, and governance for reliable demand and staffing, while overseeing configuration and integration work with SaaS vendors in a large

Qualifications

• 7+ years delivering Workforce Management solutions with deep expertise in forecasting, staffing, and scheduling.
• 7+ years' experience working with WFM scheduling constructs (rules, templates, shifts, optimization constraints) and forecasting concepts (demand modeling inputs, scenarios, overrides).
• 6+ years' experience configuring, customizing, and debugging WFM solutions.
• 5+ years' experience with large enterprise WFM platforms such as Infor WFM/Workbrain, UKG, Legion, or similar tools.

Responsibilities

• Lead discovery workshops with business stakeholders to understand demand drivers, arrival patterns/seasonality, labor standards, staffing strategies, and scheduling pain points; translate findings into actionable requirements and priorities.
• Drive fit-gap analysis across vendor/product options and current-state tools; recommend the right functional approach (process + platform configuration) with clear tradeoffs and decision rationale.
• Design forecasting workflows and operating model (inputs, assumptions, scenarios, overrides, governance) to produce reliable demand and staffing plans.
• Define scheduling design patterns: shift templates, rules, segment windows, trial schedule sets, and schedule optimization constraints; ensure designs support business realities and compliance.
• Establish solution guardrails for accuracy, auditability, and transparency; partner with engineering/technology leads to convert functional designs into configuration and build plans.
• Own functional delivery including configuring and customizing vendor applications to meet business needs; drive end-to-end lifecycle for enhancements, defects, and releases.
• Define reporting and analytics needs across forecasting accuracy, staffing vs. plan, schedule adherence/coverage, and operational outcomes; ensure adoption across teams.

Skills

Forecasting

Scheduling

WFM tools

Stakeholder leadership

Communication

Vendor management

Agile

Education

Bachelor's degree in a related field

Tools

Infor WFM/Workbrain

UKG

Legion

Job description

CVS Health is seeking a seasoned Workforce Management Techno-Functional Expert to lead design and delivery of scheduling and labor forecasting. You will partner with stakeholders, product, engineering, and vendors to own end-to-end functional lifecycle across demand forecasting, staffing plans, and schedule generation.

You will drive discovery, design patterns, and governance for reliable demand and staffing, while overseeing configuration and integration work with SaaS vendors in a large