Remote WFM Analyst: AI-Driven Forecasting & Capacity

CareTalk Health; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

CareTalk Health, a remote-first national medical practice, is seeking a hands-on WFM analyst to own forecasting, capacity planning, and analytics for a US-based remote workforce. You will support scheduling for Patient Support Specialists, RNs, and Providers using AI tools and LLMs to generate forecasts.

The role requires 2+ years of WFM experience in a contact center, strong Excel skills, AI fluency, and clear communication.

Qualifications

• 2+ years WFM analyst experience with contact center background.
• Strong Excel skills and AI fluency; clear communicator.

Responsibilities

• Forecast volume, build staffing plans, and monitor queues in real time.
• Use LLMs and AI tools to generate, test, and validate forecasts.
• Build reporting on occupancy, adherence, service levels, and staffing accuracy.

Skills

WFM

Excel

AI fluency

Job description

CareTalk Health, a remote-first national medical practice, is seeking a hands-on WFM analyst to own forecasting, capacity planning, and analytics for a US-based remote workforce. You will support scheduling for Patient Support Specialists, RNs, and Providers using AI tools and LLMs to generate forecasts.

The role requires 2+ years of WFM experience in a contact center, strong Excel skills, AI fluency, and clear communication.