WFH | Member Support Associate

American Income Life; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Remote work

Training program

Coaching

Bonuses

Flexible scheduling

Career development

Job summary

American Income Life offers a remote opportunity focused on guiding members through benefit options with a structured process. You will schedule appointments, conduct phone and virtual consultations, and explain available programs in clear terms while building relationships and maintaining accurate records.

The role emphasizes professionalism, strong communication, and a willingness to learn in a remote setting, with ongoing coaching and advancement potential.

Qualifications

• Strong verbal and written communication skills.
• Ability to stay organized and follow a structured process.

Responsibilities

• Schedule and confirm appointments with members who have requested information.
• Conduct phone and virtual consultations.
• Explain available benefit programs clearly.
• Assist with digital applications and documentation to ensure completeness.
• Maintain organized records and update member information.
• Provide a professional and positive experience throughout the process.

Skills

Verbal communication

Written communication

Time management

Remote work

Tools

Email

Video conferencing

Online forms

Job description

Build a Career With Flexibility, Growth, and Purpose

If you’re looking for a career where you can work from home, develop professionally, and make a meaningful difference for individuals and families , this opportunity offers a strong foundation for long-term growth.

You’ll connect with members who have already requested information about available benefit programs , allowing you to focus on providing helpful guidance rather than cold calling or door-to-door prospecting. Your role is to walk members through their options, answer questions, and provide a professional experience from the initial appointment through follow-up.

This position is a great fit for someone who enjoys working with people, staying organized, and following a structured process while having opportunities to grow professionally.

What You’ll Be Doing

• Schedule and confirm appointments with members who have requested information
• Conduct phone and virtual consultations using a clear, structured process
• Explain available benefit programs in an easy-to-understand way
• Answer questions and help members understand their available options
• Assist with digital applications and documentation to ensure information is complete and accurate
• Maintain organized records and update member information
• Complete follow-up communication when additional assistance is needed
• Provide a professional and positive experience throughout the entire process

The position combines customer service, communication, organization, and relationship building in a structured remote environment.

What We’re Looking For

We’re looking for individuals who are dependable, motivated, and comfortable communicating with different types of people.

• Strong verbal and written communication skills
• Professional and approachable personality
• Good listening and interpersonal skills
• Basic computer proficiency, including email, video conferencing, and online forms
• Strong organization and time-management abilities
• Ability to work independently and stay productive in a remote environment
• Willingness to learn and respond positively to coaching
• Previous customer service or sales experience is helpful but not required

No industry experience is necessary. Full training is provided.

What We Offer

• Remote work-from-home opportunity
• Comprehensive step-by-step training
• Ongoing coaching and mentorship
• Weekly compensation
• Performance-based bonuses and incentives
• Flexible scheduling
• Supportive and collaborative team environment
• Professional and leadership development
• Performance-based advancement opportunities
• Long-term career growth potential

Build Your Future With Us

This is more than an opportunity to work remotely. It’s a chance to develop valuable skills, help families understand important benefit options, and build a career with opportunities to advance based on your performance and development.

If you’re motivated, comfortable working with people, and ready to learn, we encourage you to apply.