Customer Experience Associate (WFH)

American Income Life; United States; Hybrid; USD 36,000 - 73,000; Full time

Benefits offered by this job

Comprehensive training

Leadership opportunities

Mentorship

Weekly pay

Travel opportunities

Job summary

American Income Life is seeking motivated individuals to build valuable skills, grow professionally, and help families access important benefit programs across North America. You will gain training, mentorship, and leadership development while engaging with unions, veterans, educators, and first responders.

The role emphasizes strong communication, teamwork, and a professional, service-focused approach. Full training is provided, with a full-time schedule and opportunities for advancement.

Qualifications

• Clear, effective communication and interpersonal skills.
• Comfort with basic computer use and digital tools.
• Reliable work ethic and self-motivation.
• Strong organization and time-management abilities.
• Professional, service-focused approach to customers.
• Ability to pass a background check.

Responsibilities

• Schedule and conduct virtual or in-person appointments with members who requested information.
• Explain coverage options clearly and professionally.
• Help families identify plans that fit their needs.
• Build trust through strong communication, follow-up, and ongoing support.
• Maintain accurate records and complete required documentation.
• Participate in ongoing training, mentorship, and leadership development.
• Collaborate with a supportive team focused on integrity, growth, and results.

Skills

Strong communication

Interpersonal skills

Basic computer skills

Self-motivated

Organization & time management

Professional, service-focused approach

Job description

Are you ready to move your career in a new direction — one that offers growth, flexibility, and the chance to make a real impact?

We’re looking for motivated, goal-driven individuals who want to build valuable skills, grow professionally, and help families access important benefit programs. Whether you’re starting a new career path or looking for your next opportunity, this role provides the training, mentorship, and structure needed to succeed.

Our organization works with union members, veterans, educators, first responders, and other essential professionals across North America. Through partnerships with more than 44,000 unions and associations, we help working families understand and access supplemental benefits designed to provide added protection and peace of mind.

What You’ll Do

• Scheduling and conducting virtual or in-person appointments with members who have requested information
• Explaining available coverage options in a clear, professional, and easy-to-understand way
• Helping families identify plans that fit their needs
• Building trust through strong communication, follow-up, and ongoing support
• Maintaining accurate records and completing required documentation
• Taking part in ongoing training, mentorship, and leadership development
• Working with a supportive team focused on integrity, growth, and results

This opportunity allows you to build valuable skills in communication, leadership, client service, and business development while creating long-term career growth.

Qualifications

• Strong communication and interpersonal skills
• Basic computer skills and comfort using digital tools
• A reliable work ethic and self-motivated attitude
• Good organization and time management
• A professional, service-focused approach
• Ability to pass a background check

Customer service, sales, or leadership experience is helpful but not required. Full training is provided for every new team member.

What We Offer

• Comprehensive training with no prior experience required
• Full-time opportunity with flexible scheduling
• Performance-based advancement into leadership roles
• Supportive team culture with mentorship from experienced leaders
• Ongoing professional development and growth opportunities
• Weekly pay and performance-based incentives
• Recognition and travel opportunities for top performers

If you’re ready to take control of your career, develop new skills, and make a meaningful impact, this could be a great fit. Join a team that values growth, purpose, and opportunity while building a future you can be proud of.