WFH Customer Services Representative

sea Prep; Boise (ID); Remote; USD 42,000 - 54,000; Full time

Job summary

sea Prep in Boise, Idaho is hiring a Customer Services Representative to handle inbound and outbound inquiries on-site, delivering prompt, accurate assistance to clients while maintaining high customer satisfaction.

You will respond to calls, emails, and chat, identify needs, troubleshoot, and guide users through solutions. Documentation in the CRM, escalation when needed, and meeting service targets are expected as you participate in ongoing training and contribute feedback for improvements.

Qualifications

• High school diploma or equivalent; some college coursework preferred.
• 0–1 year of experience in a customer-facing role, such as call center or retail.
• Excellent verbal and written communication skills; active listening and empathy.
• Proficiency with Microsoft Office and CRM platforms.
• Ability to work a flexible schedule, including evenings or weekends as needed.

Responsibilities

• Respond to customer calls, emails, and chat messages in a courteous and timely manner.
• Identify customer needs, troubleshoot problems, and guide users through solutions.
• Document interactions and outcomes in the CRM system with clear, concise notes.
• Escalate complex issues to the appropriate department while keeping the customer informed.
• Meet or exceed daily and weekly service level targets, including response time and resolution rate.
• Participate in regular training sessions to stay current on product updates and service protocols.
• Gather customer feedback and suggest process improvements to enhance the service experience.

Skills

Active listening

Communication skills

CRM proficiency

Microsoft Office

Customer service

Flexibility

Education

High school diploma

Some college coursework

Tools

CRM software

Ticketing systems

Help-desk software

Job description

About the role

The Customer Services Representative will handle inbound and outbound inquiries, providing prompt, accurate assistance to our clients. This on‑site position requires strong communication and active‑listening skills to resolve issues and maintain high customer satisfaction.

Key responsibilities

• Respond to customer calls, emails, and chat messages in a courteous and timely manner.
• Identify customer needs, troubleshoot problems, and guide users through solutions.
• Document interactions and outcomes in the CRM system with clear, concise notes.
• Escalate complex issues to the appropriate department while keeping the customer informed.
• Meet or exceed daily and weekly service level targets, including response time and resolution rate.
• Participate in regular training sessions to stay current on product updates and service protocols.
• Gather customer feedback and suggest process improvements to enhance the service experience.

Required qualifications

• High school diploma or equivalent; some college coursework preferred.
• 0–1 year of experience in a customer‑facing role, such as call center or retail.
• Excellent verbal and written communication skills.
• Demonstrated active‑listening ability and empathy when dealing with customers.
• Basic computer proficiency, including familiarity with Microsoft Office and CRM platforms.
• Ability to work a flexible schedule, including occasional evenings or weekends as needed.

Nice to have

• Experience with ticketing systems or help‑desk software.
• Multilingual proficiency or experience serving a diverse customer base.
• Previous exposure to remote collaboration tools (e.g., Slack, Teams) despite the on‑site setting.
• Certification in customer service excellence or related fields.