Western United States Membership Manager

Premium Cigars; Fort Smith (AR); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Vision insurance

Job summary

Premium Cigar Association seeks a driven Western United States Membership Manager to grow and support memberships across the region. This remote role involves building strong retailer, manufacturer, and enthusiast relationships and representing PCA at industry events.

You will travel across the Western US, recruit and retain members, and collaborate with teams to relay member needs and industry trends. A passion for the cigar industry and proven sales/relationship skills are essential.

Qualifications

• Minimum of 2 years of field sales, business development, membership sales, or territory management.
• Demonstrated success in generating new business, managing sales pipelines, and achieving growth targets.
• Exceptional interpersonal, communication, presentation, and relationship-building skills.
• Self-motivated, organized, and able to work independently across a large geographic territory.
• Willingness to travel frequently throughout the Western United States, including evenings and weekends.
• Valid driver’s license and reliable transportation.
• Experience with CRM systems, Microsoft Office, and Excel.
• _Bilingual English/Spanish_ is a plus in Preferred.

Responsibilities

• Recruit, retain, and grow membership across the western United States territory.
• Serve as the primary point of contact for existing and prospective members in the region.
• Develop and execute regional outreach strategies to drive membership engagement and growth.
• Represent the Premium Cigar Association at industry trade shows, events, and regional meetings.
• Collaborate with internal teams to communicate member needs, feedback, and industry trends.
• Maintain accurate membership records and track regional performance metrics.
• Educate members on association benefits, advocacy efforts, and available resources.

Skills

Relationship-building

Communication skills

Self-motivated

CRM software

Microsoft Office

Excel

Travel readiness

Education

Bachelor’s degree in Business, Communications, or a related field

Tools

CRM software

Microsoft Office

Excel

Job description

Benefits

• 401(k)
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Vision insurance

About the Role

The Premium Cigar Association is looking for a driven and passionate Western United States Membership Manager to join our team. This is an exciting opportunity to be the face of a leading industry association, building meaningful relationships with premium cigar retailers, manufacturers, and enthusiasts across the western region. If you thrive on connecting people and growing communities, this role is for you.

Responsibilities

• Recruit, retain, and grow membership across the western United States territory
• Serve as the primary point of contact for existing and prospective members in the region
• Develop and execute regional outreach strategies to drive membership engagement and growth
• Represent the Premium Cigar Association at industry trade shows, events, and regional meetings
• Collaborate with internal teams to communicate member needs, feedback, and industry trends
• Maintain accurate membership records and track regional performance metrics
• Educate members on association benefits, advocacy efforts, and available resources

Requirements

• Proven experience in membership development, sales, or account management
• Strong relationship-building and communication skills, both verbal and written
• Self-motivated with the ability to manage a large geographic territory independently
• Willingness to travel throughout the western United States as needed
• Familiarity with the premium cigar, tobacco, or specialty retail industry is a plus
• Proficiency in CRM software and Microsoft Office Suite
• Bachelor's degree in Business, Communications, or a related field preferred

What We’re Looking For

Our ideal candidate is a proactive relationship builder with a strong entrepreneurial mindset and a passion for connecting with people.

You are someone who:

• Enjoys being in the field, meeting business owners, and developing new opportunities.
• Takes initiative and is motivated by measurable results.
• Understands how to communicate value and turn conversations into long-term business relationships.
• Balances sales and relationship development with strong organizational and administrative skills.
• Can independently manage outreach, travel, and business development activities across a multi-state territory.
• Is excited to represent an organization that advocates for and supports the premium cigar industry.

Qualifications

Required

• Minimum of 2 years of experience in field sales, business development, membership sales, or territory management.
• Demonstrated success in generating new business, managing sales pipelines, and achieving growth targets.
• Exceptional interpersonal, communication, presentation, and relationship-building skills.
• Self-motivated, organized, and comfortable working independently across a large geographic territory.
• Strong customer service skills and attention to detail.
• Experience using CRM systems, Microsoft Office, and Excel.
• Ability and willingness to travel frequently throughout the Western United States, including occasional evenings and weekends.
• Valid driver's license and reliable transportation.
• Must be at least 21 years of age.

Preferred

• Experience in the premium cigar, tobacco, wine and spirits, hospitality, or related industries.
• Established relationships with specialty retailers, distributors, or industry professionals throughout the Western United States.
• Experience working with trade associations or membership-based organizations.
• Familiarity with MemberSuite or similar association management platforms.
• Experience coordinating or participating in industry events.
• Bilingual proficiency in English and Spanish.

About Us

The Premium Cigar Association (PCA) is the foremost trade organization representing the premium cigar industry in the United States, advocating on behalf of retailers and manufacturers at the federal and state levels. Members trust the PCA to protect their businesses, provide valuable resources, and foster a thriving community of cigar professionals. Our dedicated team is passionate about the industry and committed to making a lasting impact for members across the country.

This is a remote position.