Membership Business Development & Relationship Representative

Credit Management Association; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health insurance options

Pre-tax retirement savings plan

Commission plan

Job summary

Credit Management Association is seeking a Membership Business Development & Relationship Representative to drive membership growth, member engagement, and revenue growth through data sharing and industry collaboration. This role blends business development, account management and relationship-building to recruit new members and retain existing ones.

The position emphasizes prospecting, demonstrations, and training of members on the data-sharing platform, with a virtual-first structure and

Qualifications

• Experience in business environments, account management, or related customer relationship or sales roles.
• Strong customer outreach, cold-calling, lead generation, and relationship management skills.
• Experience managing renewals, referrals, and customer retention programs.

Responsibilities

• Develop and execute membership growth strategies to increase participation and revenue.
• Prospect and recruit new members through networking, referrals, research, outreach campaigns, and social media.
• Conduct sales presentations, system demonstrations, and consultations to communicate the value of membership and participation.
• Build and maintain a strong pipeline of prospects and manage opportunities through CRM and lead generation options.
• Create and develop new ICGs and expand existing ICGs and communities.
• Achieve monthly, quarterly, and annual membership and revenue targets.
• Serve as the primary point of contact for member inquiries and support.
• Organize and facilitate monthly and quarterly ICG meetings, both virtual and in-person.
• Train members on the organization’s data-sharing platform and provide ongoing support.
• Encourage member participation, data sharing, and engagement within industry groups.
• Foster long-term relationships that drive member satisfaction, retention, and referrals.
• Track memberships, renewals, sales activities, and engagement metrics using CRM and reporting tools.
• Analyze market trends and participation data to identify growth opportunities.
• Collaborate with senior management to support growth initiatives.

Skills

Customer outreach

Cold-calling

Lead generation

Relationship management

Communication

Organization

Tools

CRM systems

LinkedIn

Microsoft 365

Job description

The Membership Business Development & Relationship Representative is responsible for driving membership growth, member engagement, and the successful administration of industry credit groups (ICG’S) that facilitate data sharing, networking, and best-practice exchange. This role combines business development, account management, and relationship-building responsibilities to recruit new members, retain existing members, increase participation, and support revenue growth.

Key Responsibilities

Membership & Business Development

• Develop and execute membership growth strategies to increase participation and revenue.
• Prospect and recruit new members through networking, referrals, industry research, outreach campaigns, and social media platforms.
• Conduct sales presentations, system demonstrations, and consultations to communicate the value of membership and industry participation.
• Build and maintain a strong pipeline of prospects and manage opportunities through CRM systems and other lead generation options.
• Create and develop new ICG’s and expand existing ICG’s and communities.
• Achieve monthly, quarterly, and annual membership and revenue targets.

Member Relationship Management

• Serve as the primary point of contact for member inquiries and support.
• Organize and facilitate monthly and quarterly ICG meetings, both virtual and in-person.
• Train members on the organization’s data-sharing platform and provide ongoing support.
• Encourage member participation, data sharing, and engagement within industry groups.
• Foster long‑term relationships that drive member satisfaction, retention, and referrals.
• Act as a trusted resource for industry professionals seeking networking opportunities and best practices.

Administration & Reporting

• Manage day‑to‑day administrative activities related to ICG’s.
• Track memberships, renewals, sales activities, and engagement metrics using CRM and reporting tools.
• Analyze market trends, member feedback, and participation data to identify growth opportunities.
• Collaborate with senior management to support strategic growth initiatives and member value programs.

Qualifications

• Experience in business environments, account management, or related customer relationship or sales roles.
• Strong customer outreach, cold‑calling, lead generation, and relationship management skills.
• Experience managing renewals, referrals, and customer retention programs or in credit account portfolio customer relationships.
• Proficiency with CRM systems, LinkedIn, and other business development tools.
• Working knowledge of Microsoft 365 applications, including Outlook, Word, and Excel.
• Excellent communication, presentation, and organizational skills.
• Ability to travel periodically and confidently host virtual meetings via Teams, Zoom, or similar platforms.

Preferred Qualifications

• Experience selling memberships, subscriptions, professional services, or association-based programs.
• Background working with professional associations, trade organizations, or industry networking groups.
• Experience working in business credit department environment are preferable and may substitute for these qualifications.

Success Measures

• Membership growth and retention
• Revenue generation and renewal performance
• Member engagement and participation rates
• Achievement of sales and business development targets

Compensation, Benefits and Miscellaneous

Reports to Director of Member Services.

Starting salary range: $50k to $60k depending on experience and qualifications. A performance-based commission plan is offered in addition.

CMA offers a suite of health insurance options at varying cost to the employee. CMA also offers a pre‑tax retirement savings plan with several options.

CMA is a virtual company, with a corporate office in downtown Mesa, Arizona. This position does not require the employee to work regularly in our office. There may be a need during onboarding and training for the successful candidate to spend a modest amount of time at the corporate office. Final determination of this will occur during the onboarding process.

CMA compensates remote employees for the use of their home, internet and other needs of a home-based employee.

Contact: Ann Westpy, Director of Member Services, [e-mail]