West Simsbury Collision Center Customer Service Specialist

Hoffman Auto Group; Canton (CT); On-site; USD 40,000 - 45,000; Full time

Job summary

Hoffman Auto Group in Canton, CT is seeking an Administrative Assistant for our body shop operations. The role focuses on front-desk duties, appointment scheduling, and processing repair documents while coordinating with insurance companies.

The position requires 1-2 years in customer service, strong communication, and a professional, team-focused attitude. Basic tech aptitude and reliability are essential to support efficient shop workflows.

Qualifications

• 1-2 years of experience in a customer service oriented environment.
• Strong written and verbal communication abilities.
• Advocacy for teammates and commitment to technology.
• Effective communication with customers and colleagues to resolve issues.

Responsibilities

• Handle administrative duties including telephone calls, greeting customers, setting up appointments, and maintaining office supplies.
• Schedule customer appointments and arrange transportation for rental customers.
• Prepare repair orders and purchase orders; gather insurance information as needed.
• Document daily activities in CCC One and Dealertrack; enter estimates in Dealertrack and maintain DRP logbooks.
• Communicate with customers and insurance companies throughout the repair process; notify customers of delays.
• Reconcile accounts receivable, deposits, and sublet schedules; post sublets to repair orders with insurers.

Skills

Customer service

Communication

Team advocacy

Problem solving

Technology interest

Education

High School Diploma

Job description

Job Details

Job Location: Canton , CT 06019, Salary Range: $40,000.00 - $45,000.00 Hourly, Role Purpose

Leadership

This position does not lead others

Core Accountabilities

• Perform administrative duties including but not limited to telephone calls, greeting customers setting up appointments, take messages as necessary, and maintain body shop office supply inventory.
• Schedule appointments and transportation for customers with rental agency.
• Write repair orders and P.O’s as needed; and obtain insurance and other pertinent information
• Learn to document daily in CCC one and Dealertrack as well as entering estimate information into Dealertrack and maintain DRP logbooks.
• Communicate effectively with customer/insurance company throughout the repair process. Notify customer if any delays.
• Reconcile A/R, deposit, and sublet schedules. Post sublets to repair orders including and with insurance companies regarding unpaid supplements.
• Accept payment for repair orders as vehicles are picked up. Follow established procedures for check and credit card authorization.
• Miscellaneous duties as assigned including clerical functions (copying, typing, posting, faxing, and filing as needed)

Qualifications: Competencies and Qualifications

• High School Diploma
• 1-2 years’ experience in a customer service orientated environment.
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.