West Regional Manager

I.D. Plans, Inc.; Fort Smith (AR); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Remote work flexibility

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Quarterly bonus opportunity

Job summary

ID Plans, Inc. is seeking a Regional Manager to lead a team of 12–18 Field Data Specialists across the Western Region. The role oversees daily field operations, project completion, quality standards, and employee performance, ensuring consistent execution across a dispersed team.

The ideal candidate is a proactive leader who drives accountability, develops employees, and collaborates with HR and Finance on personnel matters. This 80–90% remote role requires travel up to 20%.

Qualifications

• Proven leadership of remote field teams and operations.
• Strong communication, organization, and problem-solving skills.
• Experience evaluating employee performance and driving accountability.
• Ability to travel and operate in field-based environments.

Responsibilities

• Lead and coach 12–18 Field Data Specialists to meet productivity and quality goals.
• Conduct biweekly one-on-one meetings and annual reviews.
• Monitor project schedules, submissions, and quality metrics.
• Approve timesheets and travel expenses per policy.
• Prepare daily operational reports for leadership review.
• Collaborate with Logistics, CAD, and QA teams on field issues.

Skills

Leadership

Communication

Operational judgment

Problem solving

Travel ready

CRM systems

Microsoft Excel

Outlook

Education

Bachelor's degree preferred

Tools

CRM systems

Microsoft Excel

Microsoft Outlook

Mobile technology

Job description

Regional Manager – Western Region

Reports to: Director of Field Services
Location: Western United States
Employment Type: Full-Time, Exempt (Salaried)
Work Arrangement: 80–90% Remote
Travel: Up to 20%
Salary Range: $70,000–$80,000, based on location and experience
Bonus Potential: Up to $2,000 quarterly, based on operational performance

Position Overview

ID Plans is seeking a Regional Manager to lead a team of 12–18 Field Data Specialists (FDS) across the Western Region. This role oversees daily field operations, project completion, quality standards, employee performance, and operational efficiency. The ideal candidate is a proactive leader who drives accountability, develops employees, and ensures consistent execution across a geographically dispersed team.

Key Responsibilities

• Lead, coach, and manage 12–18 Field Data Specialists to achieve productivity, quality, and operational goals.
• Conduct biweekly one-on-one meetings, provide performance feedback, and complete annual reviews.
• Monitor daily project schedules, submissions, completion rates, and quality metrics.
• Review and approve timesheets and travel expenses in accordance with company policies.
• Prepare daily operational reports and communicate performance, challenges, and opportunities to leadership.
• Collaborate with Logistics, CAD, and QA teams to resolve field-related issues.
• Address performance concerns and ensure accountability to company standards.
• Maintain accurate compliance records and complete required HR documentation.
• Conduct field visits annually or as needed to support employee development and operational performance.
• Serve as a subject matter expert on field processes, tools, and standards.
• Partner with HR and Finance on employee matters, including workers' compensation.
• Support operational improvement initiatives and perform other duties as assigned.

Required Skills & Qualifications

• Strong leadership skills with the ability to manage and motivate remote field employees.
• Sound operational judgment and ability to resolve field challenges.
• Experience evaluating employee performance and driving accountability.
• Excellent communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Outlook, Excel, CRM systems, and mobile technology.
• Ability to travel and work in field-based environments as needed.

Preferred Qualifications

• Experience in field operations, team leadership, or a related operational role.
• Prior experience as a Field Data Specialist, Regional Manager, or similar position.
• Knowledge of mapping, surveying, floor plans, site plans, or blueprints.
• Bachelor's degree preferred.

Key Performance Measures

Success in this role will be evaluated based on:

• Project Submissions: Timely daily and weekly project completion.
• Quality: Defect rates below 3.0 for RPM and 1.0 for ID360.
• Scheduling: Reschedule rates below 5%.
• Revisits: Zero or minimal project revisits.
• Team Performance: Strong employee engagement, accountability, and morale.
• Compliance: Accurate and timely payroll, expense approvals, and operational reporting.

Benefits

• Remote work flexibility
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Quarterly bonus opportunity

Physical Requirements

With or without reasonable accommodation, this position requires occasional travel; prolonged sitting, standing, or walking; daily computer and mobile device use; repetitive typing; effective communication; and occasional lifting of up to 5 pounds.