West Region Senior Manager, Customer Success & Adoption

Sprinklr; Washington; On-site; USD 134,000 - 223,000; Full time

Job summary

Sprinklr is seeking a Senior Manager of Customer Success for the West region. You will lead a team of Customer Success Managers supporting enterprise and strategic customers, reporting to the Director of Customer Success.

The role emphasizes adoption, value realization, and retention while ensuring high-quality customer engagement on the Sprinklr platform. You will partner with Sales, Services, and Product to help customers achieve measurable business outcomes and scale effective customer

Qualifications

• Experience leading customer-facing teams in enterprise SaaS.
• Proven ability to drive adoption, value realization, and retention.
• Experience engaging with senior customer stakeholders.

Responsibilities

• Lead and develop a team of Customer Success Managers across enterprise segments.
• Own customer health, adoption, and renewal outcomes with measurable KPIs.
• Partner with Sales, Services, Product to deliver a cohesive customer experience.
• Coach teams on product fluency and value storytelling.

Skills

Team leadership

Customer success

SaaS experience

Executive communication

Cross-functional collaboration

Data-driven decision making

Education

Bachelor’s degree

Job description

Sprinklr is seeking a Senior Manager of Customer Success for the West region. You will lead a team of Customer Success Managers supporting enterprise and strategic customers, reporting to the Director of Customer Success.

The role emphasizes adoption, value realization, and retention while ensuring high-quality customer engagement on the Sprinklr platform. You will partner with Sales, Services, and Product to help customers achieve measurable business outcomes and scale effective customer