Senior Enterprise CX & CCaaS Success Manager

Sprinklr; Town of Texas (WI); Hybrid; USD 110,000 - 183,000; Full time

Benefits offered by this job

401k with company contributions

Flexible paid time off

Health benefits including medical, dental, and vision

Job summary

Sprinklr is seeking a Customer Success Manager in Town of Texas, WI, to oversee client relationships and ensure adoption of Sprinklr solutions. You will work closely with customers, managing their journeys and helping them realize the value of Sprinklr's offerings.

The role demands strong program management skills and a solid understanding of both technology and customer needs. Ideal candidates will have at least 6 years of relevant experience and excellent communication skills. The position offers a competitive salary and benefits.

Qualifications

• Minimum of 6 years' experience in Customer Success or Technical Account Management.
• Experience with large-scale transformational programs for enterprise clients.
• Ability to analyze customer’s usage data and translate into actionable recommendations.

Responsibilities

• Cultivate relationships with key stakeholders across customer organizations.
• Ensure customer’s achievement of Sprinklr use cases validated with business metrics.
• Implement repeatable playbooks to enhance customer self-service capabilities.

Skills

Customer Success Management

Program Management

Communication Skills

Technical Account Management

Consultative Approach

Education

Bachelor’s degree or relevant experience

Tools

CSP Tools

Job description

Sprinklr is seeking a Customer Success Manager in Town of Texas, WI, to oversee client relationships and ensure adoption of Sprinklr solutions. You will work closely with customers, managing their journeys and helping them realize the value of Sprinklr's offerings.

The role demands strong program management skills and a solid understanding of both technology and customer needs. Ideal candidates will have at least 6 years of relevant experience and excellent communication skills. The position offers a competitive salary and benefits.