West Coast Senior B2C Account Director

Description Ciklum; United States; On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Udemy access

Certifications

Job summary

Ciklum is seeking a Senior Account Director to drive strategic growth for US West Coast B2C accounts. You will lead cross-functional teams, shape high-impact digital transformations, and partner with Fortune 500 and consumer brands to deliver enterprise-grade solutions.

You will champion AI-driven customer journeys, omnichannel experiences, and modern delivery practices while owning P&L, partnerships, and market expansion across the West Coast.

Qualifications

• 10+ years in technology consulting, IT services, digital transformation, or custom software engineering.
• At least 8+ years in account management, client relationship leadership, and commercial growth.
• Experience managing enterprise B2C accounts on the West Coast.
• Proven history of meeting multi-million-dollar quotas and driving portfolio profitability.

Responsibilities

• Lead strategic account leadership and growth for West Coast B2C accounts across Retail, Consumer Finance, and Tech.
• Advise clients on Enterprise AI, Generative AI, and analytics to power personalized journeys.
• Drive pipeline development, qualify opportunities, and close expansions across the West Coast.
• Engage with C-suite executives to articulate value propositions in modernizing digital touchpoints and platforms.
• Own account P&L, revenue growth, margins, and SOW structuring.
• Promote agile delivery, DevOps/DevSecOps, cloud-native architectures, and AI-assisted tooling.
• Collaborate with delivery teams across onshore, nearshore, and offshore to ensure high-quality delivery.
• Partner with practice leads to design and package high-scale B2C solutions.
• Lead partnerships with regional players to accelerate growth.

Skills

Account management

Executive presence

Strategic sales

Cross-functional leadership

AI & digital fluency

West Coast market

Tools

JIRA

Azure DevOps

AI engineering tools

Job description

Ciklum is seeking a Senior Account Director to drive strategic growth for US West Coast B2C accounts. You will lead cross-functional teams, shape high-impact digital transformations, and partner with Fortune 500 and consumer brands to deliver enterprise-grade solutions.

You will champion AI-driven customer journeys, omnichannel experiences, and modern delivery practices while owning P&L, partnerships, and market expansion across the West Coast.