West Coast Licensed Funeral Director/Care Advisor (Remote)

Earth; California; Remote; USD 65,000 - 95,000; Full time

Job summary

Earth is seeking a remote Funeral Director to support families planning ahead with compassionate, consultative guidance. You will respond quickly, conduct phone and video consultations, and enroll families in pre-need funding plans while maintaining a high-volume pipeline of 1,000+ monthly leads.

You will follow structured processes, collaborate with the team, and participate in rotating shifts including evenings and weekends.

Qualifications

• Active funeral director license and mortuary school certificate.
• Experience guiding families through pre-need and at-need arrangements.
• Comfort with CRM, dialer, calendar, video calls, and shared docs without hand-holding.
• Ability to learn quickly from written process docs.
• Confident on video calls with multiple family members.
• Dedicated, quiet workspace and reliable high-speed internet.
• Availability for rotating evening, weekend, and holiday shifts.

Responsibilities

• Respond to families who reach out and manage pre-need family consultations.
• Conduct phone and video consultations.
• Provide transparent, consultative guidance without upselling.
• Enroll families in funeral funding plans and coordinate payment setups.
• Collaborate on team performance goals and quotas.
• Maintain a high-volume pipeline with 1,000+ monthly leads.
• Execute defined sales processes with consistent messaging.
• Engage in data-driven coaching and growth through daily reviews.
• Participate in scheduled shift rotations for evenings and weekends.
• Utilize CRM (HubSpot), dialers, Slack, and Google Workspace effectively.

Skills

Communication skills

Empathy

Time management

Data-driven

Education

Funeral director license

Mortuary school certificate

Tools

HubSpot CRM

Softphone dialers

Google Workspace

Slack

Job description

We're the creators of soil transformation, an environmentally-friendly alternative to burial and cremation. Over a 30-45 day process, we gently transform a body into nutrient-rich soil. Families receive a portion of this soil - to scatter or plant - and the remaining soil is sent to conservation land that we acquire, to restore and protect it for future generations. Our experience is environmentally friendly, digital-first and underpinned by best-in-class family care.

Please note: This role works 12PM-8PM, Monday through Friday. Please do not apply if you are not willing to adhere to this schedule.

The role

Our remote Funeral Director role primarily supports families who are planning ahead. You will follow up with families who have expressed interest or asked for more information. Your role is to respond quickly, listen well, explain soil transformation clearly, and gently help the family decide whether Earth is right for them. This is a quota-carrying role with clear monthly targets, and you will know exactly where you stand every day.

You can expect to be assigned 1000+ families per month, and your role is focused on managing all relationships and associated tasks with those families. This is a fast-paced, fulfilling role centered on responsive, compassionate care.

What you’ll do

• Respond to families who reach out and manage pre-need family consultations. Guide families planning ahead through consultative conversations and process prepaid arrangements via our partner, Homesteaders.

• Conduct phone and video consultations. Present clearly and empathetically to individuals and groups of family members simultaneously.

• Provide transparent, consultative guidance. Focus on clear information and family alignment without upselling or transactional pressures.

• Enroll families in funeral funding plans. Primarily assist families in securing pre-need arrangements using life insurance (company-funded licensing provided during your first year). You would also help with imminent and immediate arrangements that sign up with us directly.

• Collaborate on team performance goals. Support peers to drive collective success, with a meaningful portion of compensation tied to overall team bookings.

• Maintain high-volume pipeline management. Prioritize and manage an active queue of 1,000+ monthly leads, balancing rapid response times and consistent follow-up.

• Execute defined sales processes consistently. Follow structured communication frameworks and messaging guidelines to ensure reliable, high-quality family experiences.

• Engage in data-driven coaching and growth. Participate in daily metric reviews, call transcript analysis, and coaching sessions to continuously refine your practice.

• Participate in scheduled shift rotations. Cover family support needs across scheduled evening, weekend, and holiday shifts published in advance.

• Utilize sales technology independently. Work fluidly across CRM (HubSpot), softphone dialers, Slack, and Google Workspace, maintaining high data accuracy and troubleshooting basic technical tools.

• Completing enrollment accurately, including contracts, payment plan or funding setup, and state-specific disclosure documents.

• Create and execute all assigned follow up tasks for families in the queue.

What you won't do

This is not a customer service role, and it is not a licensed-practice role. Earth has a separate, small in-house care team of funeral directors who care for at-need and imminent-need families at our facilities. This role does not do removals, embalming, preparation, viewings, or service direction. You will not be practicing under your license, and this role does not put you on a path back into facility-based directing.

This role is built for the director who is energized by guiding families through the decision and is ready to leave the hands-on work behind.

What you’ll need

• An active funeral director license and a mortuary school certificate.

• Experience guiding families through arrangement conversations — pre-need, at-need, or both.

• Genuine comfort with software: CRM, dialer, calendar, video calls, and shared documentation, without hand-holding.

• Strong reading comprehension, and the ability to learn quickly and independently from written process docs.

• Confidence on video calls with multiple family members at once, with a professional audio and video setup.

• A dedicated, quiet, private workspace and reliable high-speed internet.

• Availability for rotating evening, weekend, and holiday shifts.

Great to have

• Final expense, pre-need, insurance, hospice, senior living, or another emotionally serious consultative sale

• Personal experience with funeral arrangements for someone you loved

• A current life insurance license — not required to start, and we fund it

• A genuine interest in conservation and sustainability

What you’ll be measured on

You will see these numbers daily, and nothing about how you are doing will be a mystery. Performance metrics are completely transparent and shared team-wide rather than kept on a hidden scorecard only visible to you and your manager, making it easy for everyone to learn from peers who are doing things differently or achieving higher results:

• Monthly closed enrollments against quota

• Speed to first response on new inquiries

• Conversion rate from first conversation to enrollment

• Follow-up compliance — whether scheduled touches actually happened

• CRM data quality

• Call quality scores from coaching reviews

Your first 90 days

• Weeks 1-2: Training on soil transformation, the playbook, the CRM and our tools. Listening to recorded calls. Shadowing live consultations.

• Weeks 3-6: Handling inbound calls independently, supported by daily and weekly coaching calls and ongoing supplemental training.

• Weeks 7-12: Running your full queue independently with ongoing weekly training and coaching, reaching fully ramped performance by the end of 90 days.

Earth is an equal opportunity employer. We are committed to building a team that reflects the families we serve, and we encourage applicants from all backgrounds to apply. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. If you need a reasonable accommodation at any point in this process, tell us and we will make it work. Employment with Earth is at will.