Wellness Studio Experience Lead

Restore Hyper Wellness - Kansas City, MO; Kirkland (WA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Wellness resources

Bonus based on performance

Employee discounts

Flexible schedule

Job summary

Restore Hyper Wellness in Kirkland is seeking a Restore Expert dedicated to delivering exceptional client experiences and driving sales. You will welcome guests, educate them on therapies, and guide memberships and retail purchases in a fast-paced studio environment.

The role blends client care, operations, and sales with a focus on wellness and community impact. A positive attitude, reliable schedule, and comfort with technology are essential.

Qualifications

• 1+ year in customer service and sales desired.
• Membership-based sales in health/wellness/fitness industry preferred.
• Thrives in fast-paced environments with shifting priorities.
• Strong multitasking and organizational skills.
• Proficiency with technology and client management systems.

Responsibilities

• Lead engaging studio tours that highlight the benefits of our services.
• Deliver personalized sales and service experiences aligned with client goals.
• Educate clients on therapies, benefits, safety guidelines.
• Consistently help to achieve membership sales, renewals, and retail targets.
• Guide clients through onboarding, including waivers and POS profile creation.
• Manage inbound communications, scheduling, and service inquiries.
• Conduct proactive outreach for promotions and wellness opportunities.
• Act as the central hub for daily studio operations, ensuring smooth flow and satisfaction.

Skills

Customer service

Sales

Multitasking

Organizational skills

Technology proficiency

Education

High School Diploma or equivalent

Tools

POS systems

CRM

Job description

Restore Hyper Wellness in Kirkland is seeking a Restore Expert dedicated to delivering exceptional client experiences and driving sales. You will welcome guests, educate them on therapies, and guide memberships and retail purchases in a fast-paced studio environment.

The role blends client care, operations, and sales with a focus on wellness and community impact. A positive attitude, reliable schedule, and comfort with technology are essential.