Wellness Studio Customer Service Representative

Restore Hyper Wellness - RHWM034; Morristown (NJ); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Employee discounts

Flexible schedules

Casual dress code

Wellness-focused environment

Job summary

Restore Hyper Wellness is seeking a personable Hyper Wellness Representative for our Morristown location. You will greet clients, assist with wellness services, and manage bookings with a focus on delivering a high-quality customer experience.

Onboard new clients, conduct tours, upsell service packages and memberships, and educate customers on medical benefits and at-home care. Join a fun, wellness-driven team and uphold Restore's values.

Qualifications

• At least one year of customer service experience in retail.
• Weekend availability is preferred.
• Strong communication and collaboration skills.
• Passion for health and wellness.

Responsibilities

• Greet clients and assist them with Restore's wellness services.
• Handle phone inquiries, voicemails, and booking tasks.
• Onboard new clients—complete waivers and POS profiles.
• Conduct tours and sell service packages and memberships.
• Educate clients on services, benefits, and at-home care.
• Perform opening and closing procedures.
• Maintain a safe, clean environment for guests and staff.
• Serve as a brand ambassador and reflect Restore's values.
• Foster a fun, engaging store culture with team involvement.

Skills

Customer service

Health & wellness

Job description

Benefits:

• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Employee discounts

Benefits/Perks

• A competitive salary plus bonuses
• Flexible Schedules
• Casual Dress-code
• Fun, wellness-focused work environment

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you're amazing! That's what we're all about at Restore, which means we're always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Responsibilities

• Greeting clients and assisting them with Restore's wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Maintain a safe, clean and secure environment for all guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• You're passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don't have a retail vibe.
• Working weekends doesn't bum you out
• Communication and collaboration are some of your strong suits