Hyper Wellness Representative

Restore Hyper Wellness - RHWM045; Cerritos (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Training & development

Competitive pay + bonuses

Wellness-focused environment

Job summary

Restore Hyper Wellness seeks energetic team members to join our location-based team as Hyper Wellness Representatives. You will be the face of the store, delivering a high-quality customer experience and guiding clients through our wellness services.

Responsibilities include greeting clients, assisting with bookings, onboarding new clients, and educating on services and at-home care. We value a friendly culture, growth, and a passion for wellness.

Qualifications

• At least 1 year of customer service experience in a retail environment.
• Strong communication and collaboration skills.
• Willingness to work on weekends.
• Passion for health and wellness.
• Pursuing or holding a degree in kinesiology or related field.

Responsibilities

• Greet clients and assist them with Restore's wellness services.
• Handle phone inquiries, voicemails, and booking/scheduling processes.
• Onboard new clients by completing medical waivers and creating profiles in the POS system.
• Conduct tours and upsell service packages and memberships.
• Educate clients on Restore services, benefits, and at-home care.
• Perform opening and closing procedures.
• Maintain a safe, clean environment for guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by upholding Restore's values and mission.
• Foster a fun and engaging store culture where every team member is valued.

Skills

Customer service

Communication

Team collaboration

Weekend availability

Education

Kinesiology / Exercise Science related degree

Job description

Benefits:

• Employee discounts
• Flexible schedule
• Training & development

Benefits/Perks

• A competitive pay plus bonuses
• Flexible Schedules
• Fun, wellness-focused work environment

Company Overview

Restore Hyper Wellness is the leading retail provider of alternative health and wellness modalities in the United States. Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love in life. Inc. 5000 ranked Restore the #113 Fastest Growing Company in America, the #17 Fastest Growing Company in Texas, and the #1 Hottest Franchise in America.

Job Summary

Are you passionate about helping people live healthier lives so they can do more of the things they love? If so, you're amazing! That's what we're all about at Restore, which means we're always seeking team members who share this passion. Our Hyper Wellness Representatives are the face of each Restore location and play an integral role in delivering a high-quality customer experience.

Responsibilities

• Greeting clients and assisting them with Restore's wellness services
• Helping clients over the phone, returning important voicemails, and facilitating the booking, scheduling, rescheduling, and cancellation process
• Onboarding new clients - this involves completing medical waivers and creating profiles in our point-of-sale system
• Conducting tours and selling service packages and memberships
• Educating clients on Restore services, including medical benefits, precautions, and at-home care
• Performing opening and closing procedures
• Maintain a safe, clean and secure environment for all guests and employees.
• Serve as an expert on Restore products and services.
• Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
• Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.

Qualifications

• You're passionate about health and wellness
• You have at least one year of customer service experience in a retail environment. Hot tip - While Restore is technically a retail operation, we don't have a retail vibe.
• Working weekends doesn't bum you out
• Communication and collaboration are some of your strong suits
• You either hold or are working toward a degree in kinesiology, exercise science, personal training, or a related field