Wellness Store Associate – Customer Care & Merchandising

La-Montanita-Food-Cooperative; Santa Fe (NM); On-site; USD 24,000 - 36,000; Full time

Job summary

The Wellness Clerk at La Montañita Food Cooperative focuses on customer relations and satisfaction, ensuring cleanliness, safety, and appealing displays. The role includes processing, stocking, and providing health information while maintaining compliance with safety standards.

You will greet customers, answer questions about products, and help them find items, all while supporting store operations and inventory activities in a cooperative environment.

Qualifications

• High School diploma or GED.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Dependable, reliable and self-motivated.
• Strong team player, friendly and patient.
• Professional appearance and manner.

Responsibilities

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Provides accurate health and nutritional information without prescribing specific products or therapies.
• Consistently replenishes products to ensure visibility.
• Maintains a working knowledge of all wellness products as well as non-wellness items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Maintains accurate and attractive signage within the department.
• Keeps the department orderly and clean.
• Helps customers make product selections by answering questions and providing information about all produce items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product safety and quality are being adhered to and met.

Skills

Customer service

Effective communication

Basic math

Team player

Integrity

Education

High School diploma or GED

Job description

The Wellness Clerk at La Montañita Food Cooperative focuses on customer relations and satisfaction, ensuring cleanliness, safety, and appealing displays. The role includes processing, stocking, and providing health information while maintaining compliance with safety standards.

You will greet customers, answer questions about products, and help them find items, all while supporting store operations and inventory activities in a cooperative environment.