Part time Wellness Clerk

La Montañita Co-op; Santa Fe (NM); Vor Ort; USD 28.000 - 36.000; Vollzeit

Zusammenfassung

La Montañita Co-op is seeking a Wellness Clerk to deliver excellent customer service in the Wellness Department. You will help customers choose products, share health information, and maintain a clean, safe shopping area.

You will process products, handle pricing and merchandising, stock shelves, and support store-wide safety initiatives. A high school diploma and food safety certification are required or obtainable within a month.

Qualifikationen

• High School diploma or GED required.
• Customer service skills to complete the full service cycle.
• Effective communication with customers and team members.
• Food safety certification; if not currently certified, obtain within 1 month.
• Knowledge of basic math (counting, addition, subtraction).
• Adherence to safety, regulatory, and wellness guidelines; PPE usage required.
• Strong interpersonal and conflict resolution skills.
• Act with integrity, professionalism, and confidentiality.
• Dependable, reliable, and self-motivated.
• Strong team player with a friendly and patient demeanor.

Aufgaben

• Process, receive, and merchandise products following guidelines for merchandising, rotation, sanitation, pricing, and quality.
• Provide accurate health and nutritional information without prescribing products or therapies.
• Keep products visible and well stocked; respond to customer questions about produce and other items.
• Ensure department signage is accurate and attractive; maintain cleanliness and safety standards.
• Assist in inventory counts and store-wide cleaning or other projects as needed.
• Follow safety procedures and report unsafe conditions to management.

Kenntnisse

Customer service

Communication skills

Interpersonal skills

Conflict resolution

Team player

Professionalism

Integrity

Dependability

Self-motivation

Ausbildung

High School diploma or GED

Tools

Food safety certification

Jobbeschreibung

Description

The Wellness Clerk is first and foremost responsible for customer relations and satisfaction. The Wellness Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all product processing (i.e. pricing, purchasing, and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Wellness Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service and information on products.

SOME FUNCTIONS AND RESPONSIBILITIES

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Provides accurate health and nutritional information without prescribing specific products or therapies.
• Consistently replenishes products to ensure visibility.
• Maintains a working knowledge of all wellness products as well as non-wellness items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Maintains accurate and attractive signage within the department.
• Keeps the department orderly and clean.
• Helps customers make product selections by answering questions and providing information about all produce items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product safety and quality are being adhered to and met.

Requirements

ATTRIBUTES AND QUALIFICATIONS

• High School diploma or GED.
• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Dependable, reliable and self-motivated.
• Strong team player, friendly and patient.
• Professional appearance and manner.