Wellness & Sports Attendant

Twice; Naples (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) with employer match

Paid time off

Bonuses/Commissions/Service Charge

Job summary

Esplanade by the Islands in Naples, FL, seeks a Wellness & Sports Attendant to act as the front-line ambassador for members across the wellness campus. You will rotate between pool, fitness center, and racquet sports, greeting members by name and ensuring a consistent, guest-ready environment.

This role emphasizes proactive service, teamwork, and reliability. Availability includes weekends, holidays, and peak-season events; opportunities to grow within a Troon-managed community are highlighted.

Qualifications

• Genuine warmth and service-first mindset; comfortable engaging members.
• Reliability and punctuality; the schedule is the commitment.
• Ability to work across multiple locations during a shift.
• Basic technology comfort: club software, tablets, mobile apps, email.
• Availability that includes weekends and peak season.
• CPR/AED certification or willingness to obtain within 60 days.

Responsibilities

• Greet members/guests at pools, fitness centers, and courts; assist with check-ins and towel distribution.
• Maintain pool/deck presentation, cleanliness, and safety.
• Support pool programming and events during peak periods.
• Assist with orientation to equipment and member questions in the fitness center.
• Help manage court reservations and racquet sport activities; support clinics and open play.
• Complete opening, mid-day, and closing checklists; uphold policies across zones.

Skills

Customer service

Punctuality

Independent work across locations

Tech literacy

Weekend availability

CPR/AED certification

Tools

Club software

Tablets

Mobile apps

Email

Job description

Esplanade by the Islands, located in Naples, FL, is pleased to announce an excellent career opportunity for a Full-Time and Part-Time Wellness & Sports Attendant! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

Position Summary

The Wellness & Sports Attendant is the front line of the member experience across our wellness campus. This is a cross-campus role: attendants rotate as a team between the pool, the fitness center, and the racquet sports courts rather than being assigned to a single post. The result is a consistent standard of service everywhere a member goes, and a team that can flex to wherever members are that day.

This position exists because presence matters. Attendants are not stationed behind a desk waiting to be approached - they stand, greet, anticipate, and know members by name. Every interaction is an opportunity to make a member feel expected and cared for.

Service Standards

These apply in every zone, every shift:

• Stand and greet. Check-in is an active, personal welcome - never a free-flowing pass-through.
• Learn members' names, routines, and preferences, and use them.
• Anticipate the need before it's voiced: a towel, a chair, a water, directions, a court reservation.
• Keep every space guest-ready at all times. Nothing is "someone else's area."
• Represent policy with warmth and consistency, never with apology or improvisation.
• Escalate promptly and accurately. Attendants are empowered to solve; they are also expected to know when to hand off.
• The team studies and applies hospitality service standards at the level members would expect from a leading luxury resort brand.

Essential Responsibilities

Pool

• Greet and check in members and guests; maintain accurate guest counts per club policy
• Distribute, track, and collect towels according to the towel policy
• Set, reset, and maintain lounge chairs, umbrellas, and pool deck presentation throughout the day
• Monitor deck cleanliness, tidiness, and safety hazards; correct or report immediately
• Support pool-based programming and events, including peak-period activation
• Assist members with amenity questions and direct them to other campus offerings

Fitness Center

• Greet every member entering the facility; assist with orientation to equipment
• Sanitize equipment, restock towels and supplies, and maintain floor presentation continuously
• Reset weights, mats, and accessories between uses
• Report equipment issues to the Fitness Supervisor promptly and accurately
• Support group fitness class setup, breakdown, and check-in
• Assist with class and appointment sign-ups through club systems

Racquet Sports (Tennis, Pickleball, Bocce)

• Greet players, manage court check-in, and support reservations through Clubhouse Online
• Maintain court presentation: nets, windscreens, seating, water stations, and debris removal
• Set up and break down for clinics, mixers, socials, and tournaments
• Support programming including open play, beginner sessions, and youth activity
• Report court surface, drainage, or equipment concerns immediately

All Zones

• Support seasonal and signature events across the department
• Maintain supply levels and communicate needs before they run out
• Participate in team communication channels and respond to shift updates
• Complete opening, mid-day, and closing checklists accurately and on time
• Uphold guest access and towel policies consistently across all amenities
• Support the department's cleaning standards; presentation is everyone's job

Full-Time Position

• Approximately 32-40 hours per week
• Availability required for weekends, holidays, and evening programming
• Peak-season availability is a condition of the role: Thanksgiving, Christmas through New Year's, and spring break
• Serves as a consistent point of continuity for members and a resource for part-time teammates
• Expected to become proficient across all three zones and cover any of them independently
• May be asked to lead shift setup, train new attendants, and support onboarding
• Eligible for benefits per club policy

Part-Time Position

• Approximately 12-28 hours per week, scheduled around peak member demand
• Availability required for at least one weekend day and select holiday periods
• Trained across all three zones, with primary assignment based on schedule needs and strengths
• Ideal for candidates seeking flexible, consistent seasonal or year-round hours
• Benefits eligibility per club policy

Qualifications

Required

• Genuine warmth and a service-first orientation; comfortable initiating conversation with members
• Reliability and punctuality - the schedule is the commitment
• Ability to work independently across multiple locations during a single shift
• Basic technology comfort: club software, tablets, mobile communication apps, email
• Availability that includes weekends and peak season
• CPR/AED certification, or willingness to obtain within 60 days of hire

Preferred

• Prior experience in hospitality, country club, resort, spa, or fitness facility operations
• Familiarity with racquet sports, group fitness, or pool operations
• Experience with member or guest management software
• Interest in growth within the wellness and sports field; this role is a development pathway into fitness, spa, and racquet sports positions

Physical Requirements

• Standing and walking for the majority of a shift, indoors and outdoors
• Working outdoors in Southwest Florida heat, humidity, and sun for extended periods
• Lifting and carrying up to 40 pounds (towels, chairs, equipment, supplies)
• Bending, reaching, and repetitive motion associated with setup, reset, and cleaning tasks
• Moving between campus locations throughout a shift

What Success Looks Like

Within 90 days, an attendant in this role:

• Is greeting members by name across all three zones
• Executes checklists without prompting
• Anticipates setup needs for recurring programming without being assigned
• Is trusted by teammates and members as a dependable presence on campus
• Has identified an area of the department they'd like to grow into
• Esplanade by the Islands is a Troon-managed community. We are an equal opportunity employer.

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage

• Retirement Benefits - 401(k) with employer match (19 years of age and older)

• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

• Additional Compensation - Eligibility for Bonuses, Commissions, Service Charge, Employee Meals

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com .