Resort Concierge

Twice; Punta Gorda (FL); On-site; USD 55,104,000 - 61,992,000; Full time

Benefits offered by this job

Healthcare Benefits - Medical, Dental,

Retirement Benefits - 401(k) with ERS

Job summary

Troon, Esplanade at Starling, Punta Gorda, FL, is seeking a Full-Time Resort Concierge to greet Members and guests, coordinate events, and promote a dynamic calendar of activities. This role works with the Lifestyle Manager to deliver engaging programs across fitness, spa, social events, and community relations, ensuring exceptional service and seamless operations.

The position requires strong organizational and public speaking skills, proficiency with MS Office, and the ability to multitask in

Qualifications

• Good organizational and verbal skills.
• High level of energy, initiative, cooperation, and discretion.
• Proficiency with MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel.
• Public speaking and strong interpersonal skills.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Greet Members and guests; check IDs and assist with event setups.
• Provide outstanding service to Members and guests; listen to ideas.
• Respond calmly to problems; discuss concerns with involved parties.
• Recommend Lifestyles events and activities to Members.
• Prepare routine reports and correspondence; speak before groups.
• Promote Club activities and maintain calendar of events.
• Assist with room setup/breakdown for events and support Lifestyle Manager.
• Maintain safety, cleanliness, and friendly environment around the Resort Campus.

Skills

Customer service

Public speaking

Verbal communication

Organizational skills

Teamwork

MS Office

PowerPoint

Publisher

Outlook

Word

Excel

Tools

Publisher

PowerPoint

Outlook

Word

Excel

Job description

Esplanade at Starling, located in Punta Gorda, FL, is pleased to announce an excellent career opportunity for a Full-Time Resort Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you'll contribute to a global leader in golf and community management.

Compensation:

$20.00 hourly

Job Purpose:

The Resort Concierge is responsible for greeting all visitors and assisting with members' questions/concerns, general admin, orientating new members to the communities, and lifestyle/social planning. The Resort Concierge is also responsible for ensuring a complete offering of programs for members, developing and promoting the Club's member activities to include but not be limited to events, fitness classes, health and wellness seminars, spa programming, and sport court tennis and pickleball programming and promoting community relations.

In addition, the Resort Concierge works in tandem with the Lifestyle Manager to plan and execute Member programs to include recreational, social, travel, and entertainment designed to enrich the quality of life and enhance the vibrancy of the Club for Member. Responsibilities encompass program development, facility scheduling, administration of the Club, and overall program promotion and publicity.

Responsibilities:

• Responsibilities include but are not limited to greeting Members and guests as they enter, checking ID cards, assisting with event set-ups, responding promptly to communications, and following through on commitments made to others.
• Provides outstanding service to our members and their guests professionally and courteously and listens openly to the ideas of others.
• Respond calmly and tactfully to problem situations and discuss concerns in a constructive manner with persons who need to be involved.
• Answer questions about the Lifestyles program and recommend events, shows, and functions for Members to attend.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Demonstrate exceptional customer service when communicating with other departments, Members, guests, and vendors.
• Maintaining a safe and friendly environment for Members, guests, and fellow staff members.
• Work as a team with the Lifestyles department to create a fun and exciting program for Members and their guests and promotes events, activities, and functions offered throughout the Amenity Campus.
• Assistance in the room set-up and break-down for their events and assist when facilities are being used.
• Assists Lifestyle Manager in preparation of all events, promotions, and functions which will include set up and breakdown props, as directed by supervisor.
• Light housekeeping duties, including stocking restroom facilities, cleaning glass, fitness equipment, and trash collection as needed - if applicable.
• Inspect grounds to include pool deck, sports courts, parking lots, and boat dock for litter and activity.
• Notify the proper department and the Management Team of any areas that need attention.
• Understand emergency preparedness and respond appropriately to all emergencies.
• Replenish desk forms (Orientation packages, ARC (Architectural Review Coordinator) applications, Class sign-in forms, others).
• Prepare monthly reports and vendor check requests as needed.
• Increase programming attendance by establishing accurate records of Member and guest attendance.
• Establishes and maintains staff scheduled and has open communication and understanding of the independent contractor scheduling.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Answers telephone and greets Members and prospective buyers in the Sales Gallery.
• Maintain calendar of event registration for Members.
• Create and update records ensuring accuracy and validity of the information.
• Perform administrative tasks when needed.
• Assists in the preparation of articles and calendar of events for the Lifestyle Magazine.
• Contacts facility Member and guests about new and exciting programs for lifestyle.

This position guide does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as required. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.

Physical, Mental, and Visual Skills:

• Good organizational and verbal skills.
• Possess a high level of energy, initiative, enthusiasm, cooperation, and exercise good judgment and discretion.
• Computer skills including basic knowledge of MS Office programs including Publisher, PowerPoint, Outlook, Word, and Excel.
• Public speaking skills are important to the effectiveness of this position and have highly effective interpersonal skills, problem-solving, point of sale system, registration processes, policies and procedures, equipment, material, products, etc.
• Ability to conduct and actively participate in scheduled programs with intermittent sitting, standing, bending, stooping, walking, climbing stairs, and lifting objects weighing up to fifty (50) pounds frequently.
• Should anticipate standing for extended periods.
• Extended time on the computer.
• Vision required for some close work.
• The noise level is considered moderate.
• Individuals frequently are required to use their hands and arms.
• Occasionally required to sit and stoop, kneel, crouch, or crawl.

Working Conditions:

• Must have very flexible availability for work schedule, weekends and evenings and some holidays.
• Works indoors and outdoors at the Sales Gallery or Resort Amenity Center.
• Potential exposure to sharp and rapid equipment movement, sharp utensils, harmful chemicals, and or solvents if proper safety procedures are not followed.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage.
• Retirement Benefits - 401(k) with employer match (19 years of age and older).
• Time Off - Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria.

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.