Wellness Spa Operations Lead | Flexible Schedule & Benefits

Massage Envy; Los Angeles (CA); In loco; USD 28.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

Tips & bonuses

Healthcare included

401(k) matching

Paid time off

Referral bonus

Employee assistance

Flexible schedule

Free massage monthly

Product discounts

Training & development

Descrizione del lavoro

Massage Envy Granada Hills is seeking a capable leader to drive membership growth, manage front-line staff, and oversee daily operations in a spa environment. You will coach a team, promote services and retail, and ensure member satisfaction while maintaining a welcoming, therapeutic atmosphere.

The role emphasizes leadership, relationship-building, and the ability to handle difficult conversations professionally.

Competenze

• Have management and/or sales experience, preferably in a personal service environment such as a spa, salon, or gym.
• Are natural leaders who can build relationships while motivating, coaching and supporting a team.

Mansioni

• Manage all operational aspects including driving membership, promoting retail sales, guiding the team, managing deposits, overseeing inventory, ensuring compliance with all laws, and more.
• Strive for continuous growth by setting goals, prioritizing work and analyzing business performance.
• Effectively resolve customer challenges while maintaining a safe and therapeutic environment.
• Empower team members to improve and grow by setting clear expectations, providing ongoing training, and reviewing performance regularly.
• Develop positive relationships and build confidence with employees, members, and guests.

Conoscenze

Management experience

Sales experience

Leadership

Coaching & mentoring

Descrizione del lavoro

Massage Envy Granada Hills is seeking a capable leader to drive membership growth, manage front-line staff, and oversee daily operations in a spa environment. You will coach a team, promote services and retail, and ensure member satisfaction while maintaining a welcoming, therapeutic atmosphere.

The role emphasizes leadership, relationship-building, and the ability to handle difficult conversations professionally.