Wellness Sales & Reservations Specialist

ADP, Inc.; Hilton Head Island (SC); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off

Vision benefits

HSA Employer Match

401k

Profit Sharing

LTD/STD

Continuing education support

Access to fitness facility

Spa staff rates

And so much more

Job summary

Hilton Head Health in Hilton Head Island, SC seeks a Sales and Reservations Agent to field inquiries for our destination weight loss and wellness programs. You will manage lead generation and nurturing, handling the customer relationship from initial inquiry through booking, with post-stay follow-up to encourage returns.

The role requires attentive listening, empathy, clear communication, accuracy in rate calculations, and proficiency with CMS/PMS systems; HubSpot/Zoho/Salesforce experience is a

Qualifications

• Minimum 5 years' experience in a Sales position within hospitality is preferred.
• Ability to perform simple rate calculations and communicate options clearly.
• Proficiency with data entry into CMS and PMS systems.

Responsibilities

• Field inquiries for individuals, couples, and groups seeking wellness programs.
• Handle customer relationship from inquiry through booking and follow-up.
• Meet sales targets and support post-stay nurture for return visits.

Skills

Sales experience

Customer service

Empathy

Lead nurturing

Communication

Data entry

Education

High School diploma or GED

Bachelor's degree preferred

Tools

CMS

PMS systems

HubSpot

Zoho

Salesforce

Job description

Hilton Head Health in Hilton Head Island, SC seeks a Sales and Reservations Agent to field inquiries for our destination weight loss and wellness programs. You will manage lead generation and nurturing, handling the customer relationship from initial inquiry through booking, with post-stay follow-up to encourage returns.

The role requires attentive listening, empathy, clear communication, accuracy in rate calculations, and proficiency with CMS/PMS systems; HubSpot/Zoho/Salesforce experience is a