Sales Reservation Agent

ADP, Inc.; Hilton Head Island (SC); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Paid Time Off

Vision benefits

HSA Employer Match

401k

Profit Sharing

LTD/STD

Continuing education support

Access to fitness facility

Spa staff rates

And so much more

Job summary

Hilton Head Health in Hilton Head Island, SC seeks a Sales and Reservations Agent to field inquiries for our destination weight loss and wellness programs. You will manage lead generation and nurturing, handling the customer relationship from initial inquiry through booking, with post-stay follow-up to encourage returns.

The role requires attentive listening, empathy, clear communication, accuracy in rate calculations, and proficiency with CMS/PMS systems; HubSpot/Zoho/Salesforce experience is a

Qualifications

• Minimum 5 years' experience in a Sales position within hospitality is preferred.
• Ability to perform simple rate calculations and communicate options clearly.
• Proficiency with data entry into CMS and PMS systems.

Responsibilities

• Field inquiries for individuals, couples, and groups seeking wellness programs.
• Handle customer relationship from inquiry through booking and follow-up.
• Meet sales targets and support post-stay nurture for return visits.

Skills

Sales experience

Customer service

Empathy

Lead nurturing

Communication

Data entry

Education

High School diploma or GED

Bachelor's degree preferred

Tools

CMS

PMS systems

HubSpot

Zoho

Salesforce

Job description

Salary Range: $40,000.00 To $48,000.00 Annually

Since 1976, Hilton Head Health has been the leader in wellness innovation. By rethinking what healthy means and where it begins, we have helped hundreds of guests achieve and maintain wellness of mind, body, and spirit. Located minutes from the beach, we are one of North America's leading weight-loss and wellness destinations with over 40 years of providing superior hospitality to people seeking a healthy lifestyle. Are you ready to make a true difference in someone's life while enjoying a positive work environment! We offer SUPERB perks, medical benefits, and Paid Time off.

We are seeking a passionate Sales and Reservations Agent to join our team. The successful candidate will field inquiries for individuals who are interested in improving their health and wellness through Hilton Head Health's destination weight loss and wellness programs. The role includes a combination of lead generation and lead nurturing for individuals, couples, and groups; and is responsible for handling the customer relationship from inquiry through booking, and then follow-up nurturing post stay to foster return visits. A Sales and Reservation Agent must be able to listen and communicate effectively, express empathy, inform and encourage, perform simple rate calculations, think quickly, and uphold policies such as change/cancellation of reservations. Must also be proficient with data entry into CMS and PMS systems. HubSpot/Zoho and Sales Force experience a plus. Responsible for daily sales of the reservation bookings as H3's main revenue segment, the Sales Consultant should be driven and motivated to reach target sales goals.

Education/Experience:

• High School diploma or GED required; bachelor's degree preferred.
• Minimum 5 years' experience in a Sales position within the Hospitality field preferred

Schedule:

• Office Hours: 9am - 6pm
• Participate in rotation for remote on-call responsibilities for nights/weekend coverage.

Compensation: Base Salary + Monthly/Quarterly incentives

Hilton Head Health offers so much more than a paycheck. We are located minutes from the beach, have steady, year-round clientele and offer benefits that help you balance your busy lifestyle.

• Medical
• Vision
• HSA Employer Match
• 401k
• Profit Sharing
• Life Insurance
• LTD/STD
• Support for continuing education
• Access to fitness facility
• Staff rates on spa services
• And so much more

To learn more about us, please visit our website at www.hhhealth.com/careers