Guest Service Agent

ADP, Inc.; Hilton Head Island (SC); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health, dental & vision

401(k)

5-day work week

Spa discount

Job summary

Hilton Head Health in Hilton Head Island, SC seeks a passionate Program Concierge to ensure an exceptional guest experience from arrival to departure, coordinating transportation, activities, in-house services, and spa appointments. You will manage the welcome desk and assist guests with their needs throughout their stay.

Proficiency with computers and hotel software is required. Benefits include earned paid time off, medical/dental/vision coverage with HSAs/FSAs, a 5‑day work week, a 401(k),

Qualifications

• Must be proficient with computers and software systems.

Responsibilities

• Greet guests at arrival and assist with check-in/check-out.
• Coordinate transportation, activities, and in-house services for guests.
• Manage welcome desk and communicate maintenance/housekeeping requests.
• Schedule spa appointments and shuttle activities as needed.

Job description

Since 1976, Hilton Head Health has been the leader in wellness innovation. By rethinking what healthy means and where it begins, we have helped hundreds of guests achieve and maintain wellness of mind, body, and spirit. Located minutes from the beach, we are one of North America’s leading weight-loss and wellness destinations with over 40 years of providing superior hospitality to people seeking a healthy lifestyle. Are you ready to make a true difference in someone’s life while enjoying a positive work environment! We offer SUPERB perks, medical benefits, paid time off and Bonuses.

We are seeking a passionate Program Concierge to our expanding Guest Services department. The Program Concierge’s main responsibility consists of providing remarkable customer service by assisting guests with arrival, departure, and all needs during their stay. Duties include managing the welcome desk, handling the process for arriving and departing guests, organizing recreational activities for the guests including bike rentals, scheduling individual appointments for in-house services as well as off-site services, providing concierge services, communicating maintenance, and housekeeping requests for guest accommodations and transporting guests as needed. This position also calls guests prior to their arrival to finalize their transportation needs and pre-schedule any appointments or activities. Furthermore, they are responsible for working with our guests and drivers to manage the transportation schedule. You will also be required to work a shift in our wonderful Indigo Spa.

Must be proficient with computers and software systems.

Benefits include:

• Earned Paid Time Off (9 days paid in your first year, 16 days in your second).
• Health, dental and vision benefits; with $250 quarterly match in a Healthcare spending or reimbursement accounts such as HSAs or FSAs.
• 401(k).
• 5-day work week.
• 50% Employee Discount for spa services at Indigo Spa.