Wellness Sales & Member Care Associate

Massage Envy; Austin (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Sign-on bonus

Healthcare for full-time

401(k) matching

Paid time off

Referral program

Employee assistance program

Flexible schedule

Training

Free massage services monthly

Product discounts

Job summary

Massage Envy Lakeline is seeking team members who excel in customer service and sales, with a passion for wellness and Total Body Care. You will help guests understand services, promote memberships, and guide them to future appointments while building strong relationships.

The role emphasizes friendly, knowledgeable service, multi-tasking in a fast-paced environment, and contributing to a positive studio culture and growth in the Lakeline area.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Retail/sales experience

Math skills

Computer skills

Multitasking

People skills

Knowledge of massage/skin care

Job description

Massage Envy Lakeline is seeking team members who excel in customer service and sales, with a passion for wellness and Total Body Care. You will help guests understand services, promote memberships, and guide them to future appointments while building strong relationships.

The role emphasizes friendly, knowledgeable service, multi-tasking in a fast-paced environment, and contributing to a positive studio culture and growth in the Lakeline area.