Wellness Sales & Guest Experience Specialist

Massage Envy; Moraga (CA); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Healthcare including medical, dental,–

401(k) for full-time employees

Paid time off for full-time employees

Employee referral bonus program

Employee Assistance Program

A flexible schedule for a better work"

In-depth product and service training

A free massage, skincare or stretch"

30% off all products

50% off additional services

Job summary

Massage Envy Lamorinda in Moraga, CA is hiring for full-time and part-time positions. You will provide outstanding customer service, educate clients on Total Body Care, and book future services while helping grow and retain a client base both in person and via phone or email outreach.

The role includes promoting Massage Envy Wellness Program and supporting clinic flow with scheduling, calls, and inquiries, with a flexible schedule for work-life balance.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Sales experience

Math skills

People skills

Multitasking

Tools

Computer skills

Job description

Massage Envy Lamorinda in Moraga, CA is hiring for full-time and part-time positions. You will provide outstanding customer service, educate clients on Total Body Care, and book future services while helping grow and retain a client base both in person and via phone or email outreach.

The role includes promoting Massage Envy Wellness Program and supporting clinic flow with scheduling, calls, and inquiries, with a flexible schedule for work-life balance.