Wellness Sales & Guest Experience Lead

Heights Wellness Retreat; Houston (TX); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Bonus based on performance

Flexible schedule

Opportunity for advancement

Training & development

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Competitive pay with commission andbon

Job summary

Massage Heights in Houston is seeking a guest-focused sales associate to educate guests on services and products, achieve membership and gift card sales goals, and provide exceptional service with a friendly, professional demeanor.

You'll promote wellness benefits, maintain strong guest relationships, and collaborate with the team to ensure a positive guest experience in a welcoming retreat setting.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Passionate about interacting with people and consistently delivering outstanding service.
• Thrives in collaborative team settings.

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets through membership and gift card sales.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Skills

Guest service

Sales experience

Computer skills

Positive demeanor

Critical thinking

People skills

Team player

Job description

Massage Heights in Houston is seeking a guest-focused sales associate to educate guests on services and products, achieve membership and gift card sales goals, and provide exceptional service with a friendly, professional demeanor.

You'll promote wellness benefits, maintain strong guest relationships, and collaborate with the team to ensure a positive guest experience in a welcoming retreat setting.