Wellness Concierge & Guest Experience Pro

Massage Heights - Pearland/River Oaks; Pearland (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible Scheduling

Growth Opportunities

Paid Training

Digital Workspace

Stunning Retreats

Massage Heights Family Fund

Employee Discounts

Commission & Bonus

Job summary

Massage Heights - Pearland/River Oaks is hiring to educate guests about services, drive sales through memberships and gift cards, and deliver exceptional service with a friendly, upbeat telephone manner.

Candidates thrive in a team setting, have prior sales or guest services experience, and are quick learners who can adapt to new software. Flexible scheduling and growth opportunities are offered in a supportive environment.

Qualifications

• Exceptional guest service and communication abilities.
• Previous experience in sales, retail, or guest services is required.
• Proficient with basic computer software and quick to learn new systems.
• Fast learner with a positive and energetic demeanor.
• Strong critical thinking skills, especially in resolving customer conflicts.
• Thrives in collaborative team settings.

Responsibilities

• Educate guests confidently and effectively about services and products.
• Achieve monthly sales targets through membership and gift card sales.
• Provide exceptional service by listening, communicating, and responding to guest’s needs.
• Excellent phone etiquette with an upbeat tone and strong articulation.
• Promote the therapeutic/wellness benefits of massage therapy and skin therapy.
• Develop and maintain positive relationships with members of the team and guests.

Skills

Guest service

Communication

Sales experience

Positive attitude

Conflict resolution

Team player

Tools

Basic computer software

Job description

Massage Heights - Pearland/River Oaks is hiring to educate guests about services, drive sales through memberships and gift cards, and deliver exceptional service with a friendly, upbeat telephone manner.

Candidates thrive in a team setting, have prior sales or guest services experience, and are quick learners who can adapt to new software. Flexible scheduling and growth opportunities are offered in a supportive environment.