Wellness Sales & Guest Experience Associate

Massage Envy; Coppell (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Sign-on bonus

Healthcare benefits

401(k) matching

Paid time off

Referral bonus

Job summary

Massage Envy Coppell is seeking a friendly and motivated team member to support guests on their wellness journey. You’ll help educate clients on services and products, schedule appointments, and drive growth through exceptional service.

The role emphasizes strong math and computer skills, proven retail experience, and the ability to build positive guest relationships in a fast-paced environment. Full-time opportunities include benefits and a flexible schedule.

Qualifications

• Have previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood.
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations.
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions.
• Help grow and retain a client base both in-person and through phone/email outreach.

Skills

Retail sales

Customer service

Mathematical skills

Multitasking

People skills

Computer skills

Tools

POS systems

Job description

Massage Envy Coppell is seeking a friendly and motivated team member to support guests on their wellness journey. You’ll help educate clients on services and products, schedule appointments, and drive growth through exceptional service.

The role emphasizes strong math and computer skills, proven retail experience, and the ability to build positive guest relationships in a fast-paced environment. Full-time opportunities include benefits and a flexible schedule.