Wellness Retail Store Manager | Lead Customer Experience

Express Employment International (US); Waltham (MA); On-site; USD 40,000 - 46,000; Full time

Job summary

Express Employment International (US) in Waltham, MA is seeking an experienced Store Manager to oversee daily retail operations of a wellness store. You will lead performance, inventory management, merchandising, staff development, and customer experience while guiding customers on vitamins, supplements, and natural wellness products.

The ideal candidate has 3+ years of retail management experience, strong leadership skills, and a passion for holistic health.

Qualifications

• 3+ years of retail management experience.
• Strong knowledge of vitamins, supplements, and holistic wellness.
• Proven leadership, coaching, and team development skills.
• Excellent customer service, communication, and organizational abilities.
• Experience with inventory management, merchandising, and retail operations.
• Proficiency with retail POS systems; Shopify/Amazon experience preferred.
• Experience with Canva or Adobe Creative Suite is a plus.
• Ability to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Oversee daily retail operations to ensure exceptional customer service and store performance.
• Recruit, train, coach, schedule, and develop a team of 5–8 retail associates.
• Manage inventory, purchasing, merchandising, and product presentation.
• Ensure accurate cash handling and compliance with procedures.
• Support and grow online sales through Shopify, Amazon, and other e-commerce platforms.
• Educate customers on vitamins, supplements, herbal products, and natural wellness solutions.
• Build strong relationships with customers, vendors, and healthcare professionals.
• Coordinate promotions, educational events, and community outreach initiatives.
• Monitor sales performance and implement strategies to drive growth and profitability.
• Collaborate with internal departments to support operational success.

Skills

Retail management

Leadership

Customer service

Inventory management

Merchandising

Team development

Communication

Physical fitness

Tools

Shopify

Amazon

POS systems

Canva

Adobe Creative Suite

Job description

Express Employment International (US) in Waltham, MA is seeking an experienced Store Manager to oversee daily retail operations of a wellness store. You will lead performance, inventory management, merchandising, staff development, and customer experience while guiding customers on vitamins, supplements, and natural wellness products.

The ideal candidate has 3+ years of retail management experience, strong leadership skills, and a passion for holistic health.