NEW Gym Opening! Wellness & Recovery Specialist

EōS Fitness; Hermitage (Mercer County); In loco; USD 13.776 - 15.153; Part-time

Vantaggi offerti da questo lavoro

Free membership for you and a family member

Discounted Personal Training

Employee referral program

Daily Pay offered

401(k) with Company matching

Descrizione del lavoro

EōS Fitness is seeking a Wellness & Recovery Specialist to provide exceptional member service while supporting various recovery amenities, including Cryotherapy and Hydro Massage. The ideal candidate will prioritize member experience through excellent communication and by implementing safety protocols.

This role requires multitasking and strong interpersonal skills. Responsibilities include conducting equipment audits, educating members on services, and ensuring a welcoming environment. EōS Fitness offers competitive pay and comprehensive benefits.

Competenze

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills to convey operational needs to management.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.

Mansioni

• Provide exceptional service by supporting brand amenities.
• Assist and educate members on Refresh & Recovery services.
• Lead safety protocols for member health and safety.
• Conduct daily audits of equipment functionality.

Conoscenze

Multitasking

Strong communication skills

Customer service experience

Interpersonal skills

Formazione

CPR/AED certification

Descrizione del lavoro

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Department

Operations

Responsibilities And Duties

The Wellness & Recovery Specialist focuses on providing exceptional service by supporting brand amenities and enforcing safety protocols to ensure a superior member experience.

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• Willingness and ability to work weekends, evenings and holidays as needed.
• Willing to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass a Background Check.
• And, of course, someone who embraces our Core Values!

Hourly Pay Range

$10—$11 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered.
• 401(k) + Company matching.
• Personal education growth options with Sophia Learning.
• Benefits are based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employer Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled. EōS Fitness participates in the government eVerify program.