Wellness & Recovery Specialist

EōS Fitness; Longwood (MO); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Free membership for you and one family

Daily Pay

401(k) + Company matching

Employee discounts on merchandise

Career development

Job summary

EōS Fitness in Missouri is hiring for an on-site role in Operations. You will assist and educate members on Refresh & Recovery services, while ensuring safety and proper access to amenities. The position requires strong communication, a customer-first mindset, and weekend/evening availability.

CPR/AED certification must be obtained within 30 days, and a background check will be completed. The role supports front desk operations and maintains equipment, pool, and sauna conditions to deliver an

Qualifications

• Ability to multitask while engaging with members in a fast-paced environment.
• Strong communication skills to convey issues and operational needs.
• Excellent interpersonal skills with a customer-focused attitude.
• Willingness to work weekends, evenings and holidays as needed.
• Willing to learn about Refresh & Recovery services offered.
• CPR/AED certification required within 30 days of hire.
• Must pass a background check.
• Embrace our Core Values in daily work.

Responsibilities

• Assist and educate members on Refresh & Recovery services and offerings.
• Follow and lead safety protocols to protect staff and members.
• Enforce membership levels to access amenities appropriately.
• Monitor saunas and recovery rooms for quality member experience.
• Identify issues with EGYM and Tank amenities and report to Operations Manager.
• Ensure equipment is functional, clean, and accessible to members.
• Conduct daily audits of equipment and cleanliness during weekly walks.
• Audit pool and sauna temperatures and reports any issues.
• Maintain organization and proper placement of equipment after use.
• Support front desk staff to ensure smooth operations.

Skills

Multitasking

Communication

Interpersonal skills

Customer service

Flexible schedule

Learn & grow

CPR/AED within 30 days

Background check

Embrace core values

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Department: Operations

Responsibilities And Duties

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Follow and lead safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer-focused attitude.
• The ability and willingness to work weekends, evenings and holidays as needed.
• Willing to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass Background Check.
• And, of course, someone who embraces our Core Values!

Hourly Pay Range

$15—$16 USD

Benefits And Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered.
• 401(k) + Company matching.
• Personal education growth options with Sophia Learning.
• Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

EEO is The Law.