Wellness & Recovery Specialist

EōS Fitness; Mesa (AZ); On-site; USD 21,352 - 22,730; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

401(k) + Company matching

Daily Pay offered

Job summary

EōS Fitness in Mesa, Arizona is looking for a Wellness & Recovery Specialist to provide outstanding member support and maintain quality service standards. Responsibilities include educating members on recovery services and ensuring compliance with safety protocols. This role demands strong communication skills and a passion for health and wellness.

The position offers hourly pay between $15.50 and $16.50, and benefits including free memberships and health insurance.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills for operational needs.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.

Responsibilities

• Assist members with Refresh & Recovery services.
• Lead and enforce safety protocols.
• Monitor amenities to ensure a quality member experience.
• Identify and report equipment issues.
• Conduct daily audits of cleanliness and functionality.

Skills

Customer service experience

Strong communication skills

Multitasking abilities

Knowledge of health and wellness

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on.

Core Purpose

EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners.

EōS Fitness is seeking a highly motivated and customer‑centric leader to take on the role of Wellness & Recovery Specialist. This position supports all brand amenities, including Refresh & Recovery, The Tank, EGYM, and Locker Rooms. The specialist provides exceptional service by supporting amenities and enforcing safety protocols to ensure a superior member experience. Key responsibilities include cleanliness, organization, equipment issue identification, and coordination with managers for smooth operations.

Responsibilities and Duties

• Assist and educate members on Refresh & Recovery services, including Cryotherapy, Infrared Therapy, Hydro Massage, Normatech, Theraguns, and other offerings.
• Lead and follow safety protocols to prioritize the health and safety of both team members and members.
• Enforce membership compliance by ensuring members have the correct membership level to access amenities.
• Monitor saunas and recovery rooms to ensure a quality member experience by maintaining clean floors, stocked towels, appropriate lighting, and comfortable music levels.
• Identify equipment or technical issues for EGYM and Tank amenities and communicate concerns to the Operations Manager for resolution.
• Ensure all equipment is functional, clean, and equally accessible to members, promoting fair usage.
• Conduct daily audits of equipment functionality and cleanliness during weekly walks for all amenities, addressing any concerns promptly.
• Regularly audit pool and sauna temperatures, functionality, and cleanliness during shift walks, and report any issues.
• Maintain overall organization by ensuring equipment is returned to appropriate areas after use.
• Support front desk staff as needed to ensure smooth operations and member satisfaction.

Qualifications

• Ability to multitask while effectively engaging with members in a fast-paced environment.
• Strong communication skills, able to clearly convey issues and operational needs to management.
• Excellent interpersonal skills with a customer‑focused attitude.
• The ability and willingness to work weekends, evenings, and holidays as needed.
• Willingity to learn about the different Refresh & Recovery services we offer.
• Passionate about health and wellness.
• Customer service experience preferred.
• CPR/AED certification required within 30 days of hire.
• Must successfully pass a Background Check.
• Someone who embraces our Core Values.

Hourly Pay Range

$15.50 - $16.50 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted Personal Training and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
• 401(k) + Company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

Equal Employment Opportunity

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.