Wellness Portal & Programs Lead

Wellmark Blue Cross and Blue Shield; Des Moines (IA); On-site; USD 65,000 - 85,000; Full time

Job summary

Wellmark Blue Cross Blue Shield in Des Moines, IA is seeking an Employer Health and Well-Being System Specialist to configure and manage portals, programs, communications, and reporting that support employer wellness initiatives.

You will collaborate with Well-Being Consultants, Account Management, and vendors to deliver reliable solutions, troubleshoot issues, and ensure programs meet client expectations while maintaining a high standard of service.

Qualifications

• Associate degree or direct and applicable work experience.
• 2 years of experience working with a business program or application – e.g. configuration/administration/analysis, system testing/enhancements, troubleshooting issues, reporting, business process improvements, etc.
• Demonstrated experience working with complex workflows or operational business processes. Ability to understand how systems and processes work in order to capture and articulate changes.
• Strong written and verbal communication skills. Ability to provide clear, logical information and instructions to staff at all organizational levels, including external customers.
• Strong analytical and critical thinking skills, including the ability to effectively problem-solve and troubleshoot conceptual and technical issues.
• Attentive to details. Demonstrated commitment to accuracy, quality, timeliness, and process improvement while followingvdocumented policies and procedures.
• Ability to effectively consult, influence, and solicit cooperation and consensus. Must be able to understand the needs of others, ask meaningful questions, distill information, and develop actionable solutions.
• Proactive self-starter with effective time management skills and the ability to organize and prioritize projects or tasks. Flexible andvadaptable to change.
• Proficiency with Microsoft Office – e.g. Outlook, Excel, Word. Technical aptitude to learn new systems quickly.

Responsibilities

• Serve as the system administrator and subject matter expert for assigned well-being services programs. Responsible for system configuration, messaging, reporting, testing, and ongoing administration based on customer requirements and established platform standards.
• Partner with Well-Being Consultants and employer group stakeholders to understand program goals, gather business requirements, and recommend portal configuration solutions that align with purchased services, established implementation standards, and operational capabilities.
• Manage all reporting metrics for assigned employer groups and internal stakeholders based on agreed timelines. Produce, validate, and distribute program reporting in collaboration with Well-being Consultant.
• Build and maintain relationships with internal consultants, member experience team, information technology, customer service and vendors to ensure efficient processing of data file transfers, issues resolution, and trouble shooting.
• Represent Employer Consulting Team in company projects with impacts to systems and services we deliver.
• Support the overall customer experience with the wellness portal and customer service line. This includes working with internal/external resources to research all inquiries, issues and complaints associated with well-being services and communicating resolution directly to the group and/or member. Ensure understanding of any impacts to system (STAR Table, myWellmark, CRM/Frontier) and impact on the customer experience.
• Responsible for all aspects related to the group purchase process for assigned groups including internal group notification form tracking, vendor form completion and tracking, entry and quality assurance of group level data entered into internal systems for purposes of Employer Consulting program delivery and system integration.
• Comply with regulatory standards, accreditation standards and internal guidelines; remain current and consistent with the standards pertinent to Wellmark. As needed, may support NCQA and accreditation efforts.
• Other duties as assigned.

Skills

Communication skills

Analytical thinking

Problem solving

Time management

Consulting / influencing

Attention to detail

Organizational skills

Adaptability

Education

Associate degree or relevant experience

Tools

Microsoft Office

Job description

Wellmark Blue Cross Blue Shield in Des Moines, IA is seeking an Employer Health and Well-Being System Specialist to configure and manage portals, programs, communications, and reporting that support employer wellness initiatives.

You will collaborate with Well-Being Consultants, Account Management, and vendors to deliver reliable solutions, troubleshoot issues, and ensure programs meet client expectations while maintaining a high standard of service.