Wellness Med Spa Front Desk Specialist

NUIQ Wellness Lounge; Cleveland (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Dental insurance

Employee discounts

Health insurance

Paid time off

Training & development

Wellness resources

Job summary

NÜIQ Wellness Lounge & Med Spa in Cleveland, Ohio is seeking an exceptional Front Desk Associate to join our growing team. The role centers on delivering warm, polished hospitality and guiding clients through their wellness journey.

As the first and last touchpoint, you will manage appointments with Zenoti, answer inquiries, process payments, and educate clients on services, memberships, and promotions while maintaining a pristine reception area and professional demeanor.

Qualifications

• Medical spa front desk experience is required.
• Experience using Zenoti or similar scheduling and POS software.
• Highly organized and exceptionally detail-oriented.
• Clear, confident, professional communication.
• Comfortable discussing services, products, memberships, and promotions.
• Flexible schedule, including evenings and weekends.

Responsibilities

• Create an exceptional first and last impression for every NÜIQ client.
• Welcome, check in, and check out clients with warmth, professionalism, and attention to detail.
• Manage a busy appointment schedule while maximizing provider availability and maintaining an efficient client flow.
• Answer incoming calls, texts, emails, and client inquiries with confidence and professionalism.
• Become knowledgeable about NÜIQ services, treatments, memberships, products, promotions, and packages.
• Educate clients on relevant services and membership opportunities while helping them navigate their overall NÜIQ experience.
• Schedule and coordinate appointments accurately using Zenoti.
• Process payments, memberships, packages, gift cards, retail purchases, and other point-of-sale transactions.
• Support rebooking, client retention, membership growth, and retail initiatives.
• Communicate closely with providers and the leadership team to keep each day running smoothly.
• Maintain accurate client information and follow established operational procedures.
• Keep the reception area, retail displays, and client-facing spaces polished, organized, stocked, and presentation-ready.
• Help identify and resolve scheduling or client-service issues before they become problems.
• Support special events, promotions, launches, and other NÜIQ initiatives.
• Consistently represent the NÜIQ brand with professionalism, discretion, positivity, and exceptional hospitality.

Skills

Medical spa front desk

Tools

Zenoti

Job description

NÜIQ Wellness Lounge & Med Spa in Cleveland, Ohio is seeking an exceptional Front Desk Associate to join our growing team. The role centers on delivering warm, polished hospitality and guiding clients through their wellness journey.

As the first and last touchpoint, you will manage appointments with Zenoti, answer inquiries, process payments, and educate clients on services, memberships, and promotions while maintaining a pristine reception area and professional demeanor.