Wellness Front Desk Receptionist

Banner House; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Banner House at T Bar M seeks a reliable Front Desk Receptionist to provide front-office support in a fast-paced medical environment. You will greet patients, schedule appointments, verify insurance, and maintain accurate EHR records, ensuring professional service and confidentiality throughout the day.

The ideal candidate has 2+ years in a healthcare front office, strong communication skills, and a detail-oriented approach to patient care and billing.

Qualifications

• 2+ years in front desk or healthcare front office.
• Knowledge of medical terminology and insurance processes.
• HIPAA confidentiality and professional discretion.
• Experience with EHR systems and insurance verification.
• Strong communication and ability to multitask under pressure.

Responsibilities

• Greet patients and assist with check-in and check-out.
• Schedule, confirm, and coordinate appointments for multiple providers.
• Collect and verify insurance details; process co-pays and self-pay balances.
• Maintain and update electronic health records (EHR) with accuracy.
• Answer and route calls, take messages, and respond to patient inquiries.
• Prepare and organize patient charts and forms for appointments.
• Manage inboxes and daily messages in the EHR system.
• Coordinate patient flow and documentation with clinical staff.
• Maintain a clean, organized front office and waiting area.
• Secure cash drawers and follow closing procedures.

Skills

Healthcare front desk

Medical terminology

EHR proficiency

Microsoft Office

Communication

Multitasking

Tools

EHR software

Job description

For more than 50 years, T Bar M has been one of the nation's most respected racquet sports clubs, earning a reputation for championship tennis, exceptional programming, and a vibrant community of athletes, families, and members. Today, that legacy is evolving into something even greater.

Banner House at T Bar M is a reimagined private social and athletic club where sport, wellness, hospitality, and culture come together across a 20-acre campus in the heart of Dallas. Designed to inspire connection and elevate everyday experiences, Banner House offers world-class tennis, pickleball, and padel alongside chef-driven dining, resort-style pools, wellness and recovery experiences, fitness programming, and thoughtfully curated social events.

More than a club, Banner House is a destination where members come to compete, celebrate, recharge, and build lasting relationships. Every experience—from a morning workout and tennis match to an evening dinner or family event is guided by a commitment to genuine hospitality, exceptional service, and creating moments that bring people together. As Banner House continues its transformation, we're building a team of passionate individuals who share our vision of redefining the modern private club experience.

About The Role

Banner Performance is seeking a reliable, detail-oriented Front Desk Receptionist to join our team. The ideal candidate is punctual, professional, and committed to providing exceptional front-office support and patient service in a fast-paced medical environment.

What You'll Do

• Greet patients and assist with check-in and check-out processes.
• Schedule, confirm, and coordinate appointments for multiple providers.
• Collect and verify insurance details; process co-pays and self-pay balances.
• Maintain and update electronic health records (EHR) with accuracy.
• Answer and route calls, take detailed messages, and handle patient inquiries.
• Prepare and organize patient charts and required forms for appointments.
• Manage inboxes and daily messages ("Praxis") in the EHR system.
• Support clinical staff by coordinating patient flow and documentation
• Maintain a clean, organized, and professional front office and waiting area.
• Secure cash drawers, lock office areas, and follow all closing procedures at day's end.

Qualifications

• 2+ year of experience as a Front Desk Receptionist or in a healthcare front office.
• Knowledge of medical terminology, insurance verification, and patient billing.
• Proficiency in EHR systems and basic computer applications (Microsoft Office Suite).
• Excellent communication and multitasking skills with a high level of professionalism.
• Strong attention to detail and ability to work efficiently under pressure.
• Commitment to maintaining confidentiality and adhering to HIPPA standards.