Front Desk - Carrell Clinic (2722)

OrthoLoneStar; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

OrthoLoneStar in Dallas, TX is seeking an entry-level Front Desk Receptionist to greet patients, manage calls, schedule appointments, and support smooth front-office operations. The role emphasizes patient satisfaction and accurate documentation in the EMR.

Requirements include a High School diploma and at least 2 years in a medical office, with preference for regular physician interaction and familiarity with practice management systems and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 2+ years in a medical office is preferred.
• Regular face-to-face physician interaction is preferred.

Responsibilities

• Greet patients/visitors in person and by phone.
• Answer questions and manage the reception area.
• Provide intake forms and distribute documents.
• Enter patient demographics and medical records into the EMR.
• Schedule appointments and coordinate with staff.
• Process co-pays and uninsured visit payments.
• Review procedures and translate into billing codes.
• Maintain confidentiality and professional conduct.

Skills

Phone skills

Communication skills

EMR familiarity

Microsoft Office

Education

High school diploma or equivalent

Tools

MergePac

Job description

Job Details

Level: Entry, Job Location: CC-Carrell Clinic - Dallas, TX 75231, Position Type: Full Time, Education Level: High School/GED, Job Category: Health Care.

GENERAL SUMMARY OF DUTIES

The Front Desk Receptionist is responsible for greeting and assisting patients and visitors, managing incoming calls, scheduling appointments, and ensuring a smooth flow of front‑office operations. This role supports patient satisfaction, provider efficiency, and accurate documentation by maintaining patient records, processing payments, and coordinating communication between patients and internal departments.

SUPERVISION RECEIVED

Reports to Manager, Front Desk

SUPERVISION EXERCISED

None

ESSENTIAL FUNCTIONS

• Greet patients/visitors in person and by phone
• Answer questions, ease anxieties, and maintain the reception area
• Provide intake forms, office policies, and required documents
• Enter and scan patient demographics and medical records into the EMR
• Upload imaging files (X-ray, CT, MRI) into MergePac
• Document all items in the electronic health record promptly
• Schedule appointments efficiently to optimize provider time and room use
• Communicate with Patient Accounting to resolve concerns in real time
• Process co-pays and uninsured visit payments
• Review medical procedures and translate them into billing codes
• Enter charges into the EMR system
• Attend required training and complete annual online education
• Maintain strict confidentiality
• Other duties as assigned

QUALIFICATIONS

Education: High school diploma or equivalent.

Experience: At least 2 years in a medical office; regular face‑to‑face physician interaction preferred.

REQUIRED SKILLS & KNOWLEDGE

• Strong phone and communication skills.
• Familiarity with office equipment, practice management systems, EMRs, and Microsoft Office.
• Knowledge of insurance rules, pre-authorizations, and clinic operations.
• Ability to locate information online and process requests quickly.
• Ability to interpret payer policies, multitask, and work professionally with patients and team members.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Fast-paced office setting with frequent changes.
• Regular sitting/standing, keyboard use, phone use.
• Occasional lifting up to 15 lbs.